Project Manager
EF Education First
Operations
London, UK · United Kingdom
Posted on Tuesday, September 3, 2024
Job position: Project Manager
Office location: Chelsea, London (With some flexibility to work from home or our office at Ashridge House, Berkhamsted when suitable pending Client needs).
Who are we?
Hult EF Corporate Education (Hult EF)’s purpose is to release human power to change the world through learning. We help corporates and governments across the globe to unlock the change-makers in their organizations and societies through our practical, experiential, and immersive approach to corporate education. We design and deliver language and communication, coaching and leadership development programs drawing on the expertise from one of the world’s leading private education company, EF Education First and internationally acclaimed and triple-accredited business school, Hult International Business School.
As much as we help our clients to be change-makers, we also empower our people to drive positive change. We believe nothing is impossible, especially if we work as a team. We combine commitment and drive with empathy, an entrepreneurial fast-paced approach, and a passion for quality. We are curious, creative, and positive.
The Opportunity
Project managers believe that nothing is Impossible, when it comes to running our complex, high value executive education programs and delight in providing a world-class experience to our corporate clients. Being both people and results focused, you create strong relationships and are not afraid to present in front of clients, but much of your work will be behind-the-scenes. Your skill and effort pay off each time your client is delighted with the program experience and outcomes.
This is an opportunity to join our accomplished team in a varied role with responsibility and purpose alongside interesting people and for a global company committed to career development. You would be based at our London Office, with some flexibility to work from our office at Ashridge House, Berkhamsted or from home when suitable. We are currently working with the hybrid model of three days at Ashridge House, however we are always where clients need us.
Why work for us?
- Opportunities to work on projects and develop products for our clients, producing meaningful work that makes a difference to people’s lives.
- Developing our talent is core to our values. We provide regular training, access to self-development platforms, real ownership, and career progression opportunities
- Hybrid working arrangements potential
- An attractive salary (based on track record) and benefits packages
- Comprehensive Onboarding and development programs
- Length of Service Recognition including paid sabbatical
- A strong network of international peers and collaborators.
Key responsibilities
You will be responsible for the smooth running of the projects from a practical, financial, and logistical perspective in delivering an excellent experience to our clients and participants alike.
Highly organized, with great people skills and attention to detail, will all be key in helping you succeed in this role. You will be working alongside supportive and accomplished operations teams and great faulty/adjuncts and sales colleagues.
Project management
- Creating project activity plans and using these to ensure the delivery team understands deliverables, date, progress, risks. (generally, on Smartsheet)
- Ensuring best practice standards are followed to maximize value, quality, and innovation.
- Booking resources (people, venues, suppliers) and providing clear communication of information and expectations, contracting etc.
- Scheduling and managing the execution of in-scope project activities and deliverables
- Creating/overseeing production of program portal and materials
- Overseeing work of project members and contributors to ensure quality.
- Interpreting the project plan to identify what logistics are needed (working with a participant manager) and identifying dependencies, and opportunities for extra value.
- Holding regular project progress meetings and reports; tracking actions and holding people to account
- Ensuring project debriefs take place, feedback is gathered and used, and learnings identified and incorporated into future programs to improve quality, satisfaction, and learning.
Financial management
- Advising sales team on how to create accurate budgets with client at contract stage.
- Running the project budget, monitoring spend vs plan to keep within budget, working closely with Faculty (program director)
- Keeping internal systems, including Salesforce, up-to-date and accurate
- Cost management – tracking and paying adjuncts and suppliers.
- Revenue management – raising invoices & ensuring timely payment, marking work complete for financial accounting.
- Active financial management - suggest and implement ways to reduce costs and increase margin.
Client & Stakeholder Management
- Building trusted relationships with clients, understanding their needs and objectives, being an ambassador for the client internally e.g. by communicating client expectation proactively
- Being expert at project delivery, briefing clients on standard project delivery stages, opportunities and standards pre and post-sale to reassure of our credentials and build trust.
- Providing regular progress updates via reports and meetings so client is informed and satisfied with progress, and queries and issues are addressed promptly.
- Suggesting other product opportunities within Hult EF, where appropriate, to renew and grow business.
- Building professional relationships with internal stakeholders; faculty, adjuncts, as well as other teams, to share knowledge, needs, and best practice.
Person Description
- You are an inherently positive, solution-focused person who believes ‘nothing is impossible’.
- Naturally organized, you have it all planned out, are efficient and on top of the details
- It matters to you that your work is always of the highest quality – and you will go above and beyond to deliver an excellent experience for clients.
- With great people skills, you build strong and effective relationships, and you enjoy working confidently with senior clients and colleagues.
- Confident liaising with and presenting to clients and managing expectations as required.
- You enjoy working independently but have a team mindset too.
- You are agile, tech-savvy and thrive in dynamic, entrepreneurial environments.
- You naturally motivated and take ownership but work closely with your team too.
- When a job is done, you start thinking ‘how can we do this better next time?’
- A decision maker with the ability to recognise when to defer and when to act.
The skills & experience we look for
- Bachelors Degree or equivalent.
- Project Management or equivalent experience, preferably working with B2B clients.
- Hospitality or other customer service experience is highly valued.
- Confident with technology; ideally Zoom, Microsoft Teams, Salesforce
- Business and commercial acumen; understanding of contracts and budgets.
- Excellent communicator and works well in a team.
To thrive at Hult EF, you will:
- Have strong personal drive and energy
- Possess an entrepreneurial spirit with a nothing is impossible mindset
- Excited by having ownership and autonomy
- Enjoy working in a fast-paced results-driven environment
- Be passionate about learning, language and being a change-maker
Location and hybrid working
Currently we are working hybrid style meaning we are in the office on average three days a week. Remaining days the team is working from home. However, if your clients are on site at Ashridge, then you are on site, hence there could be weeks when you would travel out to site more often and weeks when you travel less. Beyond this we do team meetings at our London office and Ashridge House to keep the team together.
About us:
With campuses and offices in over 50 countries, including the beautiful Ashridge House outside London, we offer a truly global and collaborative environment.
Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day.
UK Staff Benefits
- Office gym & yoga studio
- Cycle scheme
- Private Medical Insurance
- Private pension scheme managed by Aviva
- Loan for annual travel passes
- Employee Assistance Programme
HULT EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, disability, parental status, identity, experience and everything else that makes you unique.
Find out more: www.hultef.com