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Specialized Operations Coordinator - EF Panama

EF Education First

EF Education First

Operations
Panama City Beach, FL, USA · Panama
Posted on Oct 19, 2024
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Specialized Operations Coordinator– EF Panama
With one shared mission of opening the world through education, EF is a multicultural and multilingual community of team members working across 55 countries all around the world. Bring your talents, your perspective, and your ambition. In return, we offer a vibrant, dynamic working environment, and a fulfilling international career.
EF Educational Tours makes it possible for thousands of North American students every year to see the world and discover new cultures through our professionally guided tours.
We are now looking for an entrepreneurial individual with attention to detail and a nothing is impossible attitude to join our Operations department in Panama.
As a part of the Specialized team, you will be responsible for ensuring smooth operations of our Specialized tours, both before and during tours as well as following up on customer experience after they return home.
Specialized Tours include our Customized Tours as well as new trends and specialized tour programs that cater to specific market segments.
This is a full-time, fixed term coordinator position with a start date of January 13th, 2025, and an end date of July 31st, 2025.
The role will require 5 days in the office for the onboarding period and after that can move to our hybrid schedule.
WHAT YOU WILL DO:
As an intern you will support the operations staff (Specialized Team) in providing culturally immersive travel for North American students who choose to discover the world with us through group travel. Your main role is to assist our team in, ensuring a beautiful experience for our customers both leading up to, and during the program.
This role is based in Panama; however, you will be working closely with the Operations team based in Zurich Switzerland. For this reason, the working hours of this role are 7to 4pm with one hour lunch, to allow for more overlap time in the office.
KEY RESPONSIBILITIES:
  • Assist with group bookings for business partners, museums, activities and restaurants for our tours.
  • Collaborate with internal stakeholders and external suppliers
  • Optimize and coordinate group logistics with external vendors
  • Ensure all supplier safety checks are processed and administered effectively
  • Providing emergency telephone service for operational cases
  • Provide on-tour support and assist with the operational tasks required to produce a tour.
  • Handle late tour changes such as late additions and cancellations of travelers.
REQUIREMENTS:
  • Solution oriented, flexible, innovative, and driven
  • Strong communication and interpersonal skills
  • Showcasing adaptability and flexibility in a dynamic work environment
  • Calm under pressure and can handle competing priorities, high call/email volume with a sense of urgency.
  • Organizational skills and great attention to detail
  • Fluent in English and spanish
    • Additional European languages are a plus.
WHY YOU WILL LOVE WORKING WITH US
People at EF make things happen. We encourage you to take full ownership of your work, regardless of your level or experience. EF team members often say we operate like the world’s largest startup because this boundless entrepreneurial spirit is built into our organization’s DNA.
EF offers a wide range of benefits ready for our team members to enjoy during weekends, after work and with friends & family.
Our office location in Costa del Este includes a variety of perks including:
  • Discounts to on a wide range of local restaurants, cafes, hotels, and other hot spots in Panama.
  • A fully equipped fitness center for your daily physical activity. Access for EF staff only.
  • Different collaboration spaces around the office for you to utilize as needed.
  • Seasonal office events such as happy hours, treats and any staff engagement activities.
  • Parking inside the office building by prior request
  • Hybrid schedule: three days in office (Tuesday, Wednesday, and Thursday) and two days WFH (Monday, Friday)

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.

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