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Operations Coordinator - EF Panama

EF Education First

EF Education First

Operations
Panama City Beach, FL, USA · Panama
Posted on Oct 19, 2024
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Operations Coordinator – EF Panama
With one shared mission of opening the world through education, EF is a multicultural and multilingual community of team members working across 55 countries all around the world. Bring your talents, your perspective, and your ambition. In return, we offer a vibrant, dynamic working environment, and a fulfilling international career.
EF Educational Tours makes it possible for thousands of North American students every year to see the world and discover new cultures through our professionally guided tours.
We are seeking a detail-oriented and entrepreneurial individual with a "nothing is impossible" mindset to join our Operations department in Panama.
WHAT YOU WILL DO:
As part of the Tour Success team, you will play a crucial role in ensuring the smooth operation of our worldwide tours, from the planning stages to the on-tour experience, and through post-trip follow-up. Your main role is to assist our Tour Success Team in ensuring a beautiful experience for our customers.
This is a full-time, fixed-term coordinator position starting on January 13th, 2025, and ending on July 31st, 2025.
The role entails a mandatory five-day in-office onboarding period, after this you can adhere to our hybrid schedule.
This position is in based in Panama, the team you will be supporting is based in Zurich, Switzerland and to maximize collaboration, the working hours for the role are from 7:00 am to 4:00 pm, with one hour lunch allowing for optimal overlap with the Zurich office.
KEY RESPONSIBILITIES:
  • Provide EF Tour Directors with information and support during execution of the tour.
  • Emergency telephone service for operational on tour.
  • Provide on-tour support and assist with the operational tasks required to produce a tour.
  • Assisting with group bookings for business partners, museums, and activities.
  • Handle late tour changes such as late additions and cancellations of travelers.
  • Collaboration with internal stakeholders, such as Tour Optimization and the Tour Director Department to enhance our customer experience.
REQUIREMENTS:
  • Strong communication and interpersonal skills
  • Showcasing adaptability and flexibility in a dynamic work environment
  • Operational mindset, proactive and flexible
  • Passionate about educational travel
  • Calm under pressure and can handle competing priorities.
  • Organizational skills and great attention to detail
  • Fluent in English and Spanish.
    • Additional European languages are a plus.
  • Quick learner and a proven problem solver
WHY YOU WILL LOVE WORKING WITH US
People at EF make things happen. We encourage you to take full ownership of your work, regardless of your level or experience. EF team members often say we operate like the world’s largest startup because this boundless entrepreneurial spirit is built into our organization’s DNA.
Our office location in Costa del Este includes a variety of perks including:
  • Discounts to on a wide range of local restaurants, cafes, hotels, and other hot spots in Panama.
  • A fully equipped fitness center for your daily physical activity. Access for EF staff only.
  • Different collaboration spaces around the office for you to utilize as needed.
  • Seasonal office events such as happy hours, treats and any staff engagement activities.
  • Free parking inside the office building prior request.
  • Hybrid schedule: three days in office (Tuesday, Wednesday, and Thursday) and two days WFH (Monday, Friday)

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.

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