Customer Experience Coordinator
EF Education First
Administration, Customer Service
San Diego, CA, USA · United States
Posted on Nov 15, 2024
About Us:
At EF Education First, we are travelers, innovators, thinkers, and doers. We readily promote an open and collaborative workspace. Our people are our biggest asset, and together we have created a culture of cooperation, project ownership, and impact. As the world leader in international education, with more than 52,000 staff and teachers working in 52 countries around the globe, our mission is simple: Opening the world through education. Since 1965, EF has helped more than 15 million people see the world, learn a language, or earn an academic degree. Don't miss the unique opportunity to join our one-of-a-kind team!
About the role:
EF International Language Campus in San Diego, California is seeking a Customer Experience Coordinator for our fantastic school located in Point Loma. The role reports to the Customer Experience Manager and supports in all areas of the Customer Support and Activities Departments in addition to other departments as needed.
This is a full-time, year-round, position working five days out of seven.
Duties and responsibilities:
- Help create our campus culture by highlighting on student satisfaction and student interactions.
- Provide a high level of customer service in a busy, fast-paced environment while working at the front reception desk. Handles all student questions/inquiries with a caring attitude and a smile.
- Support the Customer Experience Manager with Campus Clubs, Mentorship programs, and creating a fun and inviting atmosphere.
- Plan, promote and run social and cultural events that cater to students’ interests.
- Organize, prepare and manage the mentorship program and clubs our campus offers.
- Welcome new students on a weekly basis through campus tours and icebreakers.
- Share the management of campus social media accounts.
- Provide assistance to students where required and utilize general knowledge outside the Customer Experience Department to provide additional information and support.
- Support customer service, collecting student evaluations, and following up to ensure all customers are having a positive experience.
- Responds quickly and accurately to overseas administrative offices regarding all students.
Minimum requirements:
- High energy and social stamina.
- Excellent communication and networking skills.
- Customer service minded and student focused.
- Organized with attention to detail.
- Consistently flexible approach, you enjoy rolling up your sleeves, jumping in, and doing whatever it takes to get the job done.
- Ability to work autonomously while still supporting colleagues in a team.
- Outgoing and confident personality.
- Availability to work nights and weekends.
- Cultural and linguistic sensitivity. Comfortable working with diverse populations, with varying levels of English.
- Ability to handle difficult situations with ease and remain calm under pressure.
- Computer literate.
Salary Range:
This position is salaried and non-exempt.
Salary Range: $40,000 to $42,000
EF is committed to protecting and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be employed in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate background checks will be required prior to confirmation of appointment.
What our staff say:
“I love getting to know our students from different cultures learning about different experiences.”
“I have been able to create amazing friendships and memories with people from different countries.”
‘‘It’s a great place to get professional experience and take advantage of many career development opportunities.”
“I’m motivated to grow in my role. The best part of EF is the people.”