Residence Coordinator

London

Full Time

EF Education First is seeking an enthusiastic live in Residence Coordinator to champion the welfare of international students at our vibrant International Language Campus. If you're passionate about customer service, motivated by the diversity of working with international students, and can handle responsibility with flair, we invite you to join us in our mission of opening the world through education.

Careers at EF | Open the world with us

EF’s mission is opening the world through education.

A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.

Your Role

EF London is looking for a responsible and energetic individual to join our Residence Team as a Residence Coordinator. You’ll help create a safe, welcoming, and fun living environment for our international students while ensuring everything runs smoothly behind the scenes. This role provides a great opportunity for you to build your organisational and leadership skills in a supportive, team-focused environment. If you’re ready to step up and make an impact, we’d love to hear from you!

This is a live in position where accommodation is provided at no extra cost. Day shifts, hours may vary and weekend availability required.

Responsibilities

• Live in EF residential accommodation and oversee comfort, safety, and conduct of students
• To support the Residence Manager in running an efficient department
• To ensure the highest level of customer service and satisfaction is delivered to students
• To support students in their daily life and enable them to achieve the best experience and highest learning possible
• Deputize for Residence Manager when needed
• To assist with Weekend reception duties overseeing arrivals and departures from residence accommodation
• To prepare arrival & departure documents for residential assistants on duty at weekend
• To ensure standards of rooms and quality of services are maintained by conducting weekly building checks, checking, and updating posters and signs when appropriate
• To assist with curfew and ensuring under 18 students are in their rooms by assigned time
• To send weekly ledgers to suppliers as well as liaise with suppliers when necessary
• To assist students with general enquiries and take appropriate action in the event of student misconduct, addressing concerns with relevant school staff
• To ensure safeguarding, health and safety procedures are in place and concerns are shared with relevant school staff
• To promote the best image of the school in the local community through contact with local suppliers, contractors, and others
• To follow EF procedures and take responsibility for fire safety
• To ensure communication between day and night staff during the Weekend is effective and followed up
• To support security team when required
• To assist with emergency phones when required ensuring teamwork
• To attend regular staff meetings and adhere to the Residence Code of Conduct
• Report issues or concerns promptly to the Residence Manager
• To maintain EF policies, regulations, and criteria of accrediting bodies

Requirements

• Reliable, responsible, and able to work independently with common sense
• Approachable, confident, and friendly personality
• Customer service oriented
• Strong communication skills
• Flexible approach and comfortable working in a busy environment
• Killer instinct, Pro-active and problem-solving mindset
• Ability to handle difficult situations with ease & remain calm under pressure
• Ability to make independent decisions but consult when appropriate
• Sensitive approach to welfare issues
• All offers are subject to a clear enhanced DBS check and two references
• Legally able to work in the UK at commencement of employment

Why you will love working with EF

• Continuous professional development
• Work in a truly international environment
• Regular social events
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Global career opportunities
• Free accommodation provided
• Life insurance
• Private health insurance
• Cycle to work scheme
• Access to EF Hello language learning
• Campus located a short walk from Waterloo train station

EF Education First – Our History and Values

Career Progression at EF

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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.