Who we are:

EF is the world’s leading educational travel provider with over 55 years of experience. With our Language Travel Schools, we offer young learners the opportunity to spend 2 – 4 weeks in North America, improving their English language skills in a robust program while participating in a full-activity program of sports, discos, parties, excursions, and lots more!

Who You Are

Are you passionate about travel and languages?

Do you believe that students studying abroad have the opportunity of a lifetime?

Are you dynamic, outgoing, and energetic?

If so, this role could be the one for you.

The Role

The Student Experience Manager is responsible for ensuring a quality experience for our international students. Your day may include celebrating student birthdays, completing administrative tasks, answering students' questions, or helping to decorate for campus events! You will manage and hold weekly student evaluations and address student concerns via our EF production system. You will also maintain a record of check-ins and check-outs of students as they visit family outside of campus.

Responsibilities

• Welcome students to the EF school and ensuring a high level of customer service and student satisfaction.

• Answer student queries and helping with student welfare issues

• Manage student and sales office cases, addressing student and parent concerns

• Facilitate weekly student evaluations

• Manage relevant records for students, such as insurance or medical records

• Approve and record temporary student check-outs

• Administration support using the EF systems.

• Respond to any problems and emergency situations should they arise.

Preferred Qualifications

• Experience in a customer-facing environment, ideally with young people.

• Approachable and friendly with excellent interpersonal skills.

• Capable of using your own initiative.

• Have authorization to work in the country of employment.

• Complete fluency in English.

• Solid organizational and communication skills

• Applicants must be age 21 or older

What will you take away?

After a summer of working as Student Experience Manager, you will leave having created truly amazing memories for your students and managed a team of international staff. You will expand your problem-solving skills by utilizing resources provided by EF and collaborating with staff from around the world. Your communication skills will be maximized to ensure a smooth experience for everyone.

Why you’ll love working here: Perks, Benefits, and more!

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

About EF Language Abroad:

At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.

We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and and/or reference checks, as applicable.

About EF Education First

Some companies are in the Business of Technology.

Others are in the Business of Finance….Sports…Or Soft Drinks.

At EF, we're in a different kind of Business.

One that's a little less tangible, and a lot more important.

Because our Business, what we make, makes everything else possible.

We're in the Business of Understanding.

Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our 115 offices located in some of the world’s greatest cities, and filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it’s what we do with it – Building greater understanding, breaking down barriers, and creating a better world…that makes all the difference.