Safety and Incident response specialist
EF Education First
- Manage the communications, systems and processes related to our 24/7 incident response setup.
- Manage on-tour incidents ranging from operational issues (e.g. hotel or bus issues) to medical incidents to acts of terror
- Have overall responsibility for Global Incident Response for incidents occurring during your local business hours
- Develop and execute training for relevant parties about their respective safety and emergency response responsibilities
- Collaborate with regional operations teams to implement controls which mitigate risk to operational components (e.g. hotels, activities, Tour Directors, etc.)
- Oversee the execution of controls in order to ensure compliance
- Liaise with teammates to ensure consistency of relevant policies, procedures and application of safety decisions
- Perpetuate a culture of safety throughout the organization
- Promote risk management standards, as aligned with the ISO 31000: 2018 Risk Management – Principles and Guidelines
- Innovate in partnership with the operations teams, sales and regional offices to drive process and procedural efficiencies
- Complete fluency in English, confident and clear communication. Additional languages are a plus.
- Excellent communication and organizational skills
- Creative problem solver – ability to look beyond standard resolutions and create creative solutions to challenging and dynamic challenges
- Process-driven and enjoys creating structure
- Engaging trainer and communicator
- Excellent command of the English language and, ideally, other languages – Spanish is a plus!
- Enjoy working independently
- Unwavering positive attitude and empathy for others
- Good judgement – ability to recognize when an issue should be escalated
- Thrive on the unknown and enjoy working on emergency situations
- A strong willingness and desire to take charge during emergencies
- Calm under pressure
About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.