EF Education First is a global organization with a 60-year mission of opening the world through education. We are a pioneer of the experiential learning movement, driven by the belief that the world is better when people try to understand one another. We offer immersive, hands-on experiences that help people travel the world, learn new languages, participate in authentic cultural exchange, and earn academic credentials.

EF Educational Tours, a division of EF, teams up with educators to take students beyond the classroom on immersive international travel programs. We deliver impactful educational experiences powered by a proven learning method that’s designed to build essential skills, like curiosity and communication. Our tours bring adventure and education together—giving students firsthand experience of the world and unlocking the type of personal growth that prepares them for their futures.

We are seeking an Education Coordinator to join our regional office in Panama City, Panama, supporting our Education Strategy team based at our headquarters in Boston. This role is ideal for a highly independent professional with a strong background in customer service and a passion for education. You will support a diverse portfolio of programs, providing assistance both online and over the phone, and help bring strategic plans to life through innovative solutions.

What You Will Do

In this newly created position, you will play a key role in supporting programs developed by our central Education Strategy team. Your responsibilities will include:

Customer Support: Respond to inquiries via email and phone, provide technical assistance, and escalate complex cases to the appropriate team member.

Program Delivery: Manage credit programs for high school students and educators, including student enrollment, deadline tracking, transcript delivery, and teacher communication.

Learning Management System (LMS): Maintain and update course content, provide support to customers and educators, and troubleshoot technical issues.

Event & Program Support: Promote events, schedule webinars, coordinate logistics for in-person events, provide tech support for virtual sessions, deliver customer training, and collect feedback.

Who You Are

Service-Oriented: You bring at least 2 years of exceptional customer service experience and know how to communicate effectively with diverse audiences, including senior stakeholders, educators, students, and parents. A Bachelor’s degree in a relevant field (Communications, Marketing, Education, etc.) is required.

Highly Organized: You excel at executing plans, breaking down complex tasks into clear deliverables, and meeting deadlines on time and within budget.

Collaborative: You thrive in cross-cultural environments, enjoy problem-solving, and embrace new challenges. You’re excited to help shape this new role.

Tech-Savvy: Technology comes naturally to you. You learn new systems quickly, troubleshoot common issues, and know where to find solutions for more advanced problems.

What you will get:

Join an amazing team of passionate individuals from across the globe.
Hybrid Model – up to one day working from home per week after completion of initial training period.
22 paid vacation days, in addition to 12 paid national holidays.
Comprehensive health insurance. Eligible after 3 month probation period
Worldclass office facilities that include parking, in-house gym, coffee station, and collaboration spaces.
Seasonal and monthly office events including Holiday parties, Summer Party, and Mix & Mingles.
EF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more).
STEP Program – Get an experiential travel opportunity in order to know more about our product from the travelers' perspective
The compensation range for this role is [salary range]/year, based on experience.