About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.

• Provide post-enrolment service to our students via phone inquiries and social channel (No cold-call)
• Providing general administrative support, such as payment batching and data entry
• Assist in handling other ad-hoc projects as required
• Support on the administration duty on customer service related materials
• Coordinate with Hong Kong / Macau sales office and oversea International Campuses staff

• DSE or college or university graduate / student.
• Proficient of spoken and written English. Cantonese and Putonghua are advantages
• Able to work 3 days/ week (Each 10:00-18:00 per working day)
• Proficient in PC skills, including hands-on application of MS office such as MS Word, Excel and PowerPoint with typing speeds of 20 wpm (Traditional Chinese) and 30 wpm (English)
• Knowledge of CRM, salesforce is preferred but not mandatory.
• A minimum of 1 year working experience in call centre / hotline is an advantage
• Strong problem solving, decision making and organising skills
• Positive attitude, pleasant telephone manners, good interpersonal skills, patient and well understanding on customers’ needs