• Manage the pre-departure journey for enrolled students
• Provide guidance and support regarding visa processes, documentation, and travel preparation
• Track and manage key milestones such as visa approval, insurance, flights, and documentation
• Communicate proactively with students and parents to ensure a smooth and stress-free preparation process

• Build strong relationships with students and parents to ensure confidence and satisfaction before departure
• Address questions and resolve issues quickly and professionally
• Serve as the primary point of contact for students during the pre-departure stage
• Ensure that each student receives a high-quality and personalized service experience

• Coordinate closely with EF campuses and global teams
• Ensure student information and processes align with global operational standards
• Proactively resolve issues that may arise before departure

• Identify opportunities to improve student experience and operational efficiency
• Participate in initiatives to digitalize and automate service processes
• Utilize CRM and internal systems to manage student data and workflows
• Contribute ideas to enhance the overall customer journey

• 1–5 years of professional experience
• Experience in education, study abroad, immigration, travel, or customer success is preferred
• Strong organizational and administrative skills
• Comfortable using Excel and CRM systems
• Ability to communicate professionally in English via email
• Detail-oriented and highly responsible
• Strong communication and stress management skills
• Interest in building a career in a global company

• Care deeply about customer experience and service quality
• Enjoy supporting customers through important life decisions
• Are proactive and comfortable managing multiple processes at once
• Are interested in process improvement and digital tools
• Want to grow your career in a global education environment

• Student satisfaction
• Parent confidence
• Brand experience
• Future referrals and re-enrollments

• EF 등록 학생 대상 출국 전 문의 응대 및 일정 관리
• 국가별 비자 수속 및 서류 프로세스 전반 관리
• 출국 전 주요 마일스톤 관리 (비자, 보험, 항공, 서류 등)
• 학생별 상황에 맞춘 Pro-active 커뮤니케이션

• 해외 EF 캠퍼스와의 커뮤니케이션 조율
• 글로벌 스탠다드에 맞춘 서비스 운영
• 이슈 발생 시 선제적 대응 및 해결

• 수속 및 관리 프로세스의 디지털화 및 자동화 개선 참여
• CRM 및 내부 시스템을 활용한 데이터 기반 관리
• 반복 업무의 효율화 및 서비스 품질 향상 제안
• 고객 경험 관점에서의 프로세스 개선

• 경력 1년 이상 ~ 5년 이하
• 유학 / 이민 / 교육 / 고관여 업종 고객 서비스 경험 우대
• Excel 및 행정·문서 업무 능숙자
• 영어 이메일 커뮤니케이션 가능자
• 꼼꼼하고 책임감 있는 성향
• 스트레스 매니지먼트 능력 우수자
• 글로벌 환경에서 성장하고 싶은 분
• 국외여행에 결격 사유가 없는 분

• 단순 업무 수행이 아닌 “학생 경험”에 책임감을 느끼는 분
• 고객의 불안을 안정감으로 바꾸는 커뮤니케이션 역량을 가진 분
• 프로세스 개선과 디지털 활용에 관심이 있는 분
• 외국계 기업에서 장기적으로 커리어를 성장시키고 싶은 분
• 톤 앤 매너가 세련되고 신뢰감 있는 분

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.