Be the advisor of hundreds of our students, who are learning languages with EF Language Live!

EF Education First - Corporate Learning is looking for a new Customer Service Representative.
If you are already living in Barcelona with a valid NIE/Spanish Social Security Number and want to work 30 hours a week, from Monday to Friday in our central office, or from home (2 days a week) with an international team of experts, apply now!

You will also enjoy a 2-week paid training, 28 vacation days per year, excellent price for gym access, international career opportunities, and, with seniority, a flexible remuneration plan that includes private medical insurance, childcare, personal development training.

Your responsibilities will include but are not limited to:

• Motivating and guiding our students through our online school

• Advising on how to achieve personal and company learning targets via phone, chat, and email

• Presenting the different school features and options to provide a customized service

• Overcoming student objections, anticipating their needs by giving personal solutions to manage time and progress

• Offering call and following up service in German (C2 level), Spanish (C2 Level) and English (C1 or C2 level)

• Hosting school demo webinars

• Providing technical advice and solutions to ensure all our students have the best learning experience using EF products

• Responding to all questions directly or by relaying to our Global Customer Service by email or chat

• Meeting the operations requirements of quality and productivity of customer support services

• Reporting to your Supervisor.

To be successful in this role, you will be/have:

• Excellent writing and speaking skills in German, Spanish, and English

• Highly responsible with a strong sense of ownership and autonomy

• Focused on students’ satisfaction and ready to go the extra mile

• Cultural awareness and interpersonal skills that establish trusted advisor relationship with students

• Ability to remain calm and organized under pressure and with uneasy students

• Great communicator with students and teammates

• Consistently striving for improved quality and results

• Quick reasoning for problem solving

• Excellent at multitasking and working on various electronic platforms.