Customer Experience Analyst
This job is no longer accepting applications
See open jobs at EF Education First.See open jobs similar to "Customer Experience Analyst" HighFive Partners.IT, Sales & Business Development, Customer Service
Quito, Ecuador
Posted on Jul 8, 2026
Job Description
CUSTOMER EXPERIENCE ANALYST
Do you dream of an exciting Sales role where your work will have a real impact on people’s futures?
EF Language Abroad is looking for a strategical, entrepreneurial, and sales driven Customer Experience Analyst in Ecuador, taking the program to the next level!
You will play a vital role in delivering an exceptional customer journey and enhancing client satisfaction across all touchpoints. As Customer Experience based in Quito, you will be responsible for independently managing and continuously improving the customer experience throughout the post-sales journey with EF. In this role, you will identify opportunities to optimize processes, anticipate customer needs, and work collaboratively with internal teams to deliver a seamless, high-quality experience. You will be a key point of contact for customers before, during, and after their experience with EF, ensuring every interaction is personalized, efficient, and aligned with our standards.
Your Main Responsibilities Are
Payment Processing
More than just a job, we offer a lifestyle. Enjoy performance-based bonuses, an international environment, energetic and collaborative team. You'll have growth opportunities through training and seminars, plus the chance to travel internationally to attend events and visit our campuses. We value your efforts and aspirations, offering real professional development opportunities. Make a real impact by helping to break down language, cultural, and geographical barriers through education. Plus, fun activities like social events, parties, and sports.
Our company provides benefits in accordance with applicable local labor laws. We may also host team-building and celebratory events (for example, dinners and gatherings following sales campaigns, as well as an end-of-year event). Depending on the role, eligibility criteria, and business needs, there may also be opportunities for company-sponsored travel.
About Us
Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.
For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.
You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.
Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.
About The Team
At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.
We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.
EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.
CUSTOMER EXPERIENCE ANALYST
Do you dream of an exciting Sales role where your work will have a real impact on people’s futures?
EF Language Abroad is looking for a strategical, entrepreneurial, and sales driven Customer Experience Analyst in Ecuador, taking the program to the next level!
You will play a vital role in delivering an exceptional customer journey and enhancing client satisfaction across all touchpoints. As Customer Experience based in Quito, you will be responsible for independently managing and continuously improving the customer experience throughout the post-sales journey with EF. In this role, you will identify opportunities to optimize processes, anticipate customer needs, and work collaboratively with internal teams to deliver a seamless, high-quality experience. You will be a key point of contact for customers before, during, and after their experience with EF, ensuring every interaction is personalized, efficient, and aligned with our standards.
Your Main Responsibilities Are
Payment Processing
- Manage customer payments with accuracy, timeliness, and attention to detail.
- Support customers with payment methods and resolve payment-related inquiries or issues proactively.
- Provide customers with clear and structured information about next steps after purchase.
- Guide customers through pre-departure requirements, including documentation, visa processes, insurance, and other necessary preparations.
- Ensure customers understand timelines, responsibilities, and key milestones throughout the pre-departure journey.
- Coordinate with customers to collect and review required visa documentation.
- Support the completion of visa applications, ensuring accuracy and compliance with requirements.
- Escalate and follow up on complex cases when needed.
- Coordinate travel-related arrangements, including flights, accommodation, and airport transfers, when applicable.
- Ensure all necessary travel documents and confirmations are shared in a timely manner.
- Manage changes, cancellations, or rescheduling requests with flexibility and ownership.
- Maintain regular and effective communication with partner schools abroad to ensure alignment and issue resolution.
- Follow up on open cases and support coordination between customers and schools when needed.
- Act as a reliable point of contact for customers in urgent or unexpected situations.
- Coordinate with relevant stakeholders to support student safety and well-being abroad.
- Provide timely updates, clear guidance, and practical solutions during crisis situations.
- Proactively follow up with customers to ensure satisfaction across the post-sales journey.
- Handle concerns and complaints with empathy, ownership, and a solution-oriented mindset.
- Identify recurring issues and contribute insights to improve processes, service quality, and retention.
- Gather customer feedback and analyze recurring pain points to identify improvement opportunities.
- Collaborate with cross-functional teams to enhance customer journey and operational efficiency.
- Contribute to the development of best practices and service standards within the CX team.
- Bachelor’s degree in international relations, Administration, Tourism and related fields.
- Knowledge of relevant software and customer relationship management (CRM) tools.
- Proficiency in English (additional language skills are a plus).
- Ability to manage Office Package
- Previous experience in customer service role, preferably in a post-sales capacity.
- International experience is a plus.
- Familiarity with international travel procedures, visa processes.
More than just a job, we offer a lifestyle. Enjoy performance-based bonuses, an international environment, energetic and collaborative team. You'll have growth opportunities through training and seminars, plus the chance to travel internationally to attend events and visit our campuses. We value your efforts and aspirations, offering real professional development opportunities. Make a real impact by helping to break down language, cultural, and geographical barriers through education. Plus, fun activities like social events, parties, and sports.
Our company provides benefits in accordance with applicable local labor laws. We may also host team-building and celebratory events (for example, dinners and gatherings following sales campaigns, as well as an end-of-year event). Depending on the role, eligibility criteria, and business needs, there may also be opportunities for company-sponsored travel.
About Us
Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.
For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.
You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.
Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.
About The Team
At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.
We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.
EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.
This job is no longer accepting applications
See open jobs at EF Education First.See open jobs similar to "Customer Experience Analyst" HighFive Partners.