Student Services Coordinator
Operations
St Julian's, Malta
Posted on Jul 27, 2026
Job Description
Student Services Coordinator
Position Overview
Join a global company with international exposure as a Student Services Coordinator. In this role, you will play a key part in ensuring student welfare, satisfaction, and engagement, You’ll work closely with internal teams, sales offices, and external partners to deliver a smooth and supportive student experience from arrival to departure.
Key Responsibilities
We are looking for full-time team members to work 40 hours per week.
About The Team
At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.
We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.
EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.
Student Services Coordinator
Position Overview
Join a global company with international exposure as a Student Services Coordinator. In this role, you will play a key part in ensuring student welfare, satisfaction, and engagement, You’ll work closely with internal teams, sales offices, and external partners to deliver a smooth and supportive student experience from arrival to departure.
Key Responsibilities
- Welfare & Student Services
- Act as a main point of contact for students, handling day-to-day requests and student cases from opening to closure.
- Provide welfare support including under-18 procedures, medical appointments, insurance claims, and general student wellbeing.
- Handle disciplinary cases in coordination with the Student Services Manager.
- Support visa and immigration-related enquiries and prepare relevant documentation (acceptance letters, invitation letters).
- Monitor attendance procedures and ensure internal policies are followed.
- Support student satisfaction through feedback collection, evaluations, and follow-up actions.
- Assist with intake procedures and the organization of intake days.
- Share emergency rota duties and respond appropriately to urgent or sensitive situations.
- Job Club & Internship Program
- Develop and maintain partnerships with local employers and internship providers.
- Act as a liaison between students and companies, including outreach, follow-ups, and relationship management.
- Support students enrolled in Job Club or placed in internships, ensuring proper monitoring and follow-up.
- Maintain and update databases related to employers, internships, and student placements.
- Research and share suitable job and internship opportunities.
- Create, review, and deliver employability workshops.
- Coordinate Job Club and partner-related events on a quarterly basis.
- Transversal & Operational Support
- Support reception duties and assist with walk-in enquiries and direct enrolments when required.
- Liaise with sales offices regarding student cases, bookings, and general enquiries.
- Collaborate closely with academic, accommodation, activities, and other internal departments.
- Support specific programs such as 50+ and Academic Year (AY).
- Contribute to accreditation processes, statistics, and general administrative reporting.
- Fluent in English (C1 level).
- Experienced in a student-facing, customer service, or educational environment.
- Highly organized, proactive, and comfortable managing multiple priorities.
- Confident, approachable, and sensitive to the needs of international students.
- Calm, solution-oriented, and able to handle challenging situations professionally.
- Experience in an EF school and/or sales is considered an asset.
- University education is an asset.
- Legally able to work in Malta (EU passport or Long Term Residence in Malta).
We are looking for full-time team members to work 40 hours per week.
About The Team
At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.
We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.
EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.