Compensation: Salary depending on skill level and experienceLocation: Expert TA’s headquarters are in Tulsa, Oklahoma.Customer Technical Support Job SummaryExpert TA is an educational software company providing online homework systems and digital resources to hundreds of colleges and universities across North America. We focus on delivering innovative, efficient, and tailored solutions that make a positive impact on both students and educators.We are seeking a customer-focused Technical Support Specialist to join our team. In this role, you’ll provide high-level support to both students and faculty through email, phone, and live chat, using our Freshdesk platform. You’ll troubleshoot technical and account-related issues, guide users through solutions, and ensure every interaction reflects our commitment to exceptional service. The ideal candidate will have strong problem-solving skills, a collaborative mindset, and a passion for helping others. While technical support experience is preferred, we value a proactive attitude and a willingness to learn. This role also offers opportunities to work on special client projects and internal company initiatives, giving you exposure to different areas of the business.At Expert TA, we believe in doing the right things for the right reasons. Our team is dedicated to delivering innovative, efficient, and tailored solutions that make a positive difference for educators and students alike. We offer a flexible, common-sense approach to work-life balance and a collaborative environment where your contributions matter.