Compensation: Salary depending on skill level and experience. Location: Expert TA’s headquarters are in Tulsa, Oklahoma. Customer Technical Support Job Summary: Expert TA is an educational software company providing online homework systems and digital resources to hundreds of colleges and universities across North America. We focus on delivering innovative, efficient, and tailored solutions that make a positive impact on both students and educators. We are seeking a customer-focused Technical Support Specialist to provide high-level support to students and faculty through email, phone, and live chat using our Freshdesk platform. You’ll troubleshoot technical and account-related issues, guide users through solutions, and ensure every interaction reflects our commitment to exceptional service. The ideal candidate has strong problem-solving skills, a collaborative mindset, and a passion for helping others. The role offers opportunities to work on special client projects and internal company initiatives. Key Responsibilities: Provide front-line customer support via Freshdesk tickets for students and faculty. Engage in live chat support for registration, payment, course enrollment, and related issues. Support students with account and access issues, including course changes and transferring work. Assist faculty with onboarding and course setup, including LMS integration and pricing/content inquiries. Collaborate on client-specific support projects to deliver customized solutions. Support custom publishing projects using our eBook editor platform and coordinate with print partners. Contribute to internal operational initiatives to improve processes and customer experience. Maintain accurate records, follow up on outstanding issues, and see problems through to resolution. Required Qualifications: High school diploma required; associate degree or some college coursework preferred. Strong troubleshooting and problem-solving skills, especially for technical or account-related support. Excellent written and verbal communication, with ability to explain technical concepts clearly. Ability to manage multiple support tickets while maintaining attention to detail. Proven commitment to delivering outstanding customer service. Ability to learn new software systems and tools quickly. Team-oriented mindset and willingness to collaborate across departments. Preferred Skills: Prior experience in technical support, IT support, or customer service. Proficiency in Microsoft Excel. Experience with Adobe Suite. Familiarity with ZenDesk, Freshdesk, or other customer support platforms. CRM software experience (HubSpot, Salesforce, etc.). General office IT knowledge. Experience with software QA testing or quality assurance processes. WordPress experience. Why Expert TA?: Collaborative, innovative work environment. Opportunities to learn and grow across departments. Flexible, common-sense approach to work-life balance. A company culture rooted in doing the right things for the right reasons. Expert TA values diversity in the workplace and is an equal opportunity employer; all qualified applicants are encouraged to apply.