We Are Hiring Assistant Account Manager - I

We are seeking a detail-oriented Assistant Account Manager to support the Exxat One team. This role works closely with an Account Manager to provide day-to-day support for academic and site partners, ensuring smooth operations, timely communication, and effective use of the Exxat One platform. The ideal candidate will excel at organization, follow-through, and providing accurate data and insights to strengthen partnerships.

Key Responsibilities:

Partner Support (60%)

Client Relationship Assistance

• Support the Account Manager in serving as a primary point of contact for assigned partners.
• Ensure timely responses and consistent communication with academic and site partners.

Account Monitoring

• Track partner activity and account health.
• Flag potential issues or risks for review by the Account Manager.

Renewal Tracking

• Maintain accurate renewal records.
• Track account status such as renewed, pending, or at-risk.
• Provide periodic updates to the Account Manager.

Rotation Readiness

• Assist with preparation and tracking of partner readiness for upcoming student rotations.

CRM Updates

• Maintain accurate records in Monday.com including client notes, communication logs, and milestones.

Issue Triage

• Document partner concerns or operational issues.
• Escalate complex issues to the Account Manager when necessary.

Data & Reporting Support (40%)

Performance Reporting

• Generate reports and summaries on partner usage, placements, and engagement.

Data Management & Analysis

• Support data cleanup and accuracy across systems.
• Track placement confirmations and identify usage trends.

Dashboard Maintenance

• Update and maintain dashboards used by internal teams and partners.

Market / Network Support

• Gather and organize information that contributes to broader network strategy and partner insights.

Required Skills & Qualifications

Education & Experience

• Bachelor’s degree in business administration, Education, Operations, or a related field (preferred).
• 1–3 years of experience in client services, partner support, account management support, or operations.
• Experience using CRM or project management tools.

Technical Skills

• Proficiency in Monday.com or similar CRM/project management tools.
• Strong ability to work with spreadsheets, reports, and dashboards.
• Experience with data entry, reporting, and data tracking.