Location: Dublin
Business area: Technology Consulting
Contract type: Permanent / Full-time
Working model: Hybrid

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you, we are counting on your unique voice and perspective to help EY become even better, too. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY has a number of career opportunities available, and we are interested in meeting candidates who are looking for a new challenge, one where you can develop your range of skills significantly. Be that a move out of industry into practice, or from within practice into advisory services. We are looking for future leaders with a genuine creative vision and confidence to make it happen. Our opportunities will allow you to apply your expertise to a variety of projects whilst offering you excellent career progression opportunities.

The team and the opportunity
As part of our ambition to become the digital transformation go-to partner and provider of customer and employee experience using emerging technologies, EY have established a Salesforce business within Consulting. This is a home for our talent and will be a differentiator in the marketplace.

Our clients are facing a future of massive disruption driven by rapid market shifts, regulatory change, customer expectations, new competition and technology innovation. We're building a vision for how technology can accelerate growth. By bringing our brand, content, and technology together, EY can become our clients’ trusted and chosen transformation partner. Our approach and solutions combines the breadth and scale of EY’s leading advisory and technology practices, capabilities and insight to drive real transformation, real change, real outcomes and we are expanding its Technology Consulting team to help these companies to successfully navigate this disruption and take advantage of new opportunities.

You will join the EY’s Salesforce team within Technology Consulting, working closely with communities of technology focussed professionals who work together to deliver this change, sharing modern engineering enablement and smart automation to optimise delivery and speed to outcome. These teams have deep functional knowledge and experience across our client’s core business functions, combined with deep technical skills to lead and deliver business outcome led high quality client solutions. Our management consultants and our technology consultants are the same – client focused, functional advice combined with technology enablement, one team, one dialogue, driving change and outcomes.

We are looking for an experienced Senior Consultant who excels in translating business requirements into scalable and efficient Salesforce solutions. As a Functional Analyst specializing in Salesforce Sales & Service Cloud, you will play a critical role in guiding our clients through the implementation and optimization of Salesforce to meet their sales and customer service objectives. You will collaborate closely with clients, business stakeholders, and technical teams to analyze requirements, design solutions, and ensure successful project delivery.

What we offer and how we will support your Career progression
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Continuous learning: Personalised career development including coaching, experiences and formal learning so you’ll develop the mindset and skills you’ll need to thrive in the future. Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
Career progression: When you join EY, you will be supported to ensure that you are enhancing your skills from day one. As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are.
Benefits: We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, with a wide range of discounts, offers and promotions.

Your experience in EY will also include:

• Free enrolment in EY’s Tech MBA Programme accredited by Hult International Business School
• Discounted health insurance
• Pension
• The purchase of additional annual leave
• Hybrid Working model

Your key responsibilities

• Partner with clients to understand their business objectives, processes, and pain points, and translate them into comprehensive functional requirements.
• Conduct workshops and interviews with key stakeholders to gather and document business requirements, process flows, use cases, and user stories.
• Perform in-depth analysis of existing systems, workflows to identify opportunities for optimization and automation within Salesforce Sales & Service Cloud.
• Lead the design and configuration of Salesforce Sales & Service Cloud solutions, including but not limited to sales automation, lead management, opportunity management, case management, and service console customization.
• Collaborate with technical teams to translate functional requirements into technical specifications and provide guidance throughout the development lifecycle.
• Configure Salesforce Sales & Service Cloud features and functionalities, leveraging declarative tools such as Process Builder, Flow Builder, and Lightning App Builder.
• Stay informed about the latest Salesforce product releases, features, and best practices, and proactively share knowledge with internal teams and clients.
• Serve as a trusted advisor to clients, offering strategic recommendations and thought leadership on how to maximize the value of Salesforce Sales & Service Cloud within their organizations.

Skills and attributes for success

To qualify for the role, you must have:

• Bachelor’s degree in information systems or a related field.
• 4+ years of experience in functional analysis, business process optimization, and solution design, with a focus on Salesforce Sales & Service Cloud.
• Strong understanding of sales and customer service processes, methodologies, and best practices.
• Hands-on experience with Salesforce Sales & Service Cloud configuration, including custom objects, workflows, validation rules, and data validation.
• Salesforce certifications such as Salesforce Certified Administrator (ADM 201), Salesforce Certified Sales Cloud Consultant, or Salesforce Certified Service Cloud Consultant are highly desirable.
• Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into actionable solutions.
• Exceptional communication and presentation skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
• Proven ability to work independently and collaboratively in a fast-paced, dynamic environment, managing multiple priorities and stakeholders effectively.

Inclusion & Diversity
We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

CIPD 2020 Diversity and Inclusion Winner, GreatPlaceToWork’s Top 20 UK’s Best Workplaces for Women 2020 (Super Large Category) And Times Top 50 Employers for Women 2019 & 2020.

Apply

If you are interested in the above role, please submit a CV via the EY Careers Site at: EY Career Page

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