At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

The Candidate will be part of the team which will be responsible for supporting & managing internal products and technologies. A candidate will be someone coming from tech support background who have experience resolving queries & ensuring that a high standard of services for external clients.

Your key responsibilities

• Provides round the clock coverage
• Notifies appropriate resources of situations that require response or remediation.
• Resolve customer/client queries, ensure high standard of service is maintained.
• Learn new technology and products and understand the technology landscape
• Work productively maintaining exceptional call/data quality standards
• Monitor their personal support tasks and work that come through
• Review open tasks assigned to them for updates
• Respond to all updates from requesters within TAT
• Ensure all tasks assigned are updated with description of current status

Skills and attributes for success

• Good analytical capability.
• Experience in collaborating & working with cross-functional teams.
• Should have good customer/client and technology-based support skills.
• Maintain confidentiality of all information and data.

To qualify for the role, you must have

• Excellent verbal and written communication skills in the English language.
• Ability to work in a team-oriented environment and to help identify and solve problems.

Ideally, you’ll also have

• Willingness to work in multiple shifts to ensure 24*7 service availability.

Technologies and Tools

• Strong analytical skills.
• MS Office tools (Word, Excel, IE)

What we look for

• 1- or 2-years customer\client support experience with technology applications or software’s
• Good knowledge of PC technologies e.g.: Windows, Office suite. Etc
• Experience managing user access/product administration & customer management
• Experience tracking work pipeline and deliver as per defined SLA & commitments
• Excellent written and verbal communication with stakeholders across geography

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Annexure 1

(CBS - MBA - Product Enablement CoE – Associate)

Your key responsibilities

• Support deployment of technology products through UAT and documentation
• Support activation of products within EY
• Manage the day-to-day maintenance of products through:
• Content management
• Access management
• Responding promptly to user queries
• Conducting primary level trouble-shooting and escalating issues to IT teams within the firms Service Management Systems
• Analyse the data available through the supported products and generate actionable insights and reports for various leadership groups

Ideally, you’ll also have

• Experience in reporting/analytics
• Experience in building PowerBi dashboards with multiple data sources
• Knowledge of computer programming languages
• Knowledge of Project Management methodologies
• Experience in process improvement

Technologies and Tools

• Microsoft SharePoint or similar content management systems
• MS Office tools (Word, Excel, IE), VBA
• MS PowerBI

Annexure 2

(PE CoE - RETI VCI Support – Associate)

Skills and attributes for success

Essential

• MS Office Tools, Basic administration & project management skills

Desirable

• BI tools, analytical tools
• Technologies and Tools
• Bomgar
• Four Winds Interactive
• Content Manager
• K-Lite Codec Pack

Annexure 3

(PE CoE - RETI Reserve Support – Associate)

Ideally, you’ll also have

• Interpersonal skills
• Excellent written and oral communication skills
• Strong team player comfortable working collaboratively with others
• Must be able to work virtually, and independently
• Able to be diplomatic when dealing with clients

Flexibility

• Respond well to deadlines & work outside of normal hours when required
• Comfortable working on a number of activities concurrently
• Able to work in a rapidly changing environment and prioritize accordingly

Key attributes

• Professional and diplomatic communicator
• Quality focused and takes pride in paying attention to detail
• Self-starter, who can manage with minimal direction
• Able to interact with senior management
• Extremely organized and enjoys administration
• Able to work in a team arrangement

Technologies and Tools

• EMS Client desktop
• EMS Client UAT
• Condeco WebApp
• Reserve FloorPlan Config
• MS Office
• BI Tools

Annexure 4

(PE CoE - RES Lease Admin – Associate)

To qualify for the role, you must have

• Reporting Skills
• Well Versed with Microsoft applications such as Excel, Word and PowerPoint
• Should have basic knowledge in MS Excel
• Ability to summarize and present information to the Global Leaders
• Ability to work under pressure, flexibility and positive attitude to challenge would be added advantage
• Process Ad-hoc requests in a timely manner

Administration and organization

• Enjoys problem solving
• Able to prioritize effectively
• Strong project management skills
• Comfortable using IT database systems

Ideally, you’ll also have

• Interpersonal skills
• Excellent written and oral communication skills
• Strong team player comfortable working collaboratively with others
• Must be able to work virtually, and independently
• Able to be diplomatic when dealing with clients

Flexibility

• Respond well to deadlines & work outside of normal hours when required
• Comfortable working on a number of activities concurrently
• Able to work in a rapidly changing environment and prioritize accordingly

Key attributes

• Professional and diplomatic communicator
• Quality focused and takes pride in paying attention to detail
• Self-starter, who can manage with minimal direction
• Able to interact with senior management
• Extremely organized and enjoys administration
• Able to work in a team arrangement

Technologies and Tools

• IBM Tririga
• ConnXus
• BRET tool
• MS Office Tools

Annexure 5

(PE CoE - BMC Product UAT tester – Associate)

To qualify for the role, you must have

• Working knowledge of Enterprise CMS (Unily, AEM - Adobe Manager Suit, Wordpress or other related CMS)
• Experience of end to end Marketing technology products/platforms i.e. email marketing, web publishing, social media management, video hosting, automation processes, mobile operating systems.
• Experience with QA and user experience testing process, methodologies and tools.
• Experience in writing and executing the test cases and scripts.
• Proven ability to manage time effectively, prioritize work to meet frequent deadlines, and deliver a quality product.
• Ability to troubleshoot issues and support development of solutions by analysing test results and presenting findings.
• Experience managing stakeholders by understanding the requirements, liaising at ease with the customers in terms of job receipts, complaints, reporting and reviews
• Experience with tracking work pipeline and deliver as per defined SLA & commitments
• Strong marketing technology background
• Excellent written and verbal communication. (Clients are from UK)

Ideally, you’ll also have

• Ability to think strategically/end-to-end with result-oriented mindset
• Ability to build rapport within the firm and win the trust of the clients

Technologies and Tools

• Content management system (AEM, Wordpress etc)
• Marketing automation platforms (Marketo, Sprinklr, Hubspot etc)
• MS Office tools (Word, Excel, IE); web/production technologies such as HTML, XML, JavaScript, and CSS

Annexure 6

(PE CoE - BMC Product enablement & management Generalist – Associate)

Ideally, you’ll also have

• To think strategically/end-to-end with result-oriented mindset
• To build rapport within the firm and win the trust of the clients

Technologies and Tools

• Software or Marketing technology products
• MS Office tools (Word, Excel, IE); web/production technologies such as HTML, XML, JavaScript, and CSS

Annexure 7

(PE CoE - RETI FAM – Associate)

To qualify for the role, you must have

• Excellent verbal and written communication skills in the English language.
• Ability to work in a team-oriented environment and to help identify and solve problems.

Ideally, you’ll also have

• Willingness to work in multiple shifts to ensure 24*7 service availability.

Technologies and Tools

• Strong analytical skills.
• MS Office tools (Word, Excel, IE)

Annexure 8

(PE CoE - BMC Product enablement & management First line – Associate)

• Technologies and Tools
• Software or Marketing technology products
• MS Office tools (Word, Excel, IE); web/production technologies such as HTML, XML, JavaScript, and CSS

What we look for

• Analytical mind-set and problem-solving capability.
• Passionate about new technologies in the Digital Marketing domain
• Enthusiastic and self-motivated, with the ability to lead projects proactively.
• Meticulous attention to detail, with an overall passion for continual improvement.
• Innovative and creative, with a logical and methodical approach to problem solving.
• Credible and articulate, with excellent communication, presentation, and interpersonal skills.
• Ability to think strategically and guide marketers of different level with the best practices and industry trends

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.