Job summary

The Information Technology Specialist which will be based in Kigali performs multiple technology support activities in providing end user support to Firm personnel. This professional demonstrates ability to prioritize tasks, working with multiple software and hardware technologies, in a fast paced environment.

The Information Technology Specialist:

• Assist with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)
• Assist with provisioning and de-provisioning processing, including setting up of hardware/software for new hire, and receiving hardware from separating employees
• Assists with (or coordinates) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents
• Resolves incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies identify sources and trends of technical problems to prevent future occurrences
• Under minimal supervision, provides after-hours service for escalated issues from the Service Desk or supervisor
• Assists with off-site support for firm sponsored functions/meetings
• Performs asset management responsibilities as assigned by supervisor
• Assists with IT tasks related to office moves, build outs and relocations
• Operates as “remote hands” for other IT functions such as Telecommunications and Hosting
• Maintains a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents
• Understands the Firms business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of firm personnel

Job requirements

Experience/Skill requirements

• Relevant Bachelor’s Degree
• Excellent communication, interpersonal, organizational, and time management skills
• Excellent customer service attitude
• Ability to work effectively with all levels of end users and IT personnel

Analytical/Decision making responsibilities

• Strong analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues
• Decision making responsibilities are limited to addressing a single end-user issue; need to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. You will have the flexibility and freedom to outline and manage your work plan and therefore have complete ownership of your role. Our comprehensive Total Rewards package includes support for flexible working and continuous professional career development and initiatives designed to promote your personal and social well-being. These include:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in Assurance, Tax, Strategy and Transactions and Consulting Services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer a reality.

If you can confidently demonstrate that you meet the criteria above, Apply now. Submit your cover letter, CV and Certificates in support of your academic and professional qualifications by 18th June 2024.