EY – Senior Associate– Experience Management

As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes, and protocols

The opportunity

We’re looking for candidates who can work with us as Experience Management (EM) POC for assigned SET(s)/industry/sector teams to ensure timely execution of resource scheduling activities and deliver highest quality scheduling support while meeting deployment timelines.

Overview

The Resource Deployment Assistant (RDA) is an important support role to Service Line Resource Deployment teams and the wider UK&I Resource Deployment network.

The role provides an end to end administrative support both to the Resource Deployment team and to the business with a focus around Retain administration, reporting and matching supply with demand, where required.

This role is supervised by the SL Resource Deployment team and may work with several individuals on a day to day basis including some limited client facing contact with the business.

Key Responsibilities

• Data, analytics & projects
• Produce weekly SL Resource Deployment summary from EY Advance
• Weekly performance comparison of the service line with the forecast and actuals. Further research on producing summary of root causes of performance impacted areas.
• Follow up of Retain variances, driving greater retain compliance and escalating issues to Resource Deployment Lead
• Support the holiday management process by reviewing the Holiday Balance Dashboard and escalating instances of particularly high or over-planned holiday balances
• Utilise the CoE Analytics team for all ad hoc reporting requests

Supply Management

• Contribute to the chargeable hours and utilisation targets of the UK&I function – validating bookings ensuring that Retain is updated, dealing with booking errors and escalating capacity;
• Highlight issues with resource bookings, undertake basic conflict resolution and record changes for review by Resource Deployment team;
• Share capacity across the Resourcing network to maximise utilisation potential for the function; and
• Coordinate the stock count process (where applicable), escalating to the RDC onshore where necessary.

Demand Management

• Weekly validation of Retain non-confirmed bookings and de-tags, highlighting issues to SL Resource Deployment team;
• Resource supply with demand where required particularly at junior levels;
• Attend Resourcing and Operations meetings to ensure resourcing actions are accurately updated onto Retain; and
• Roll forward and maintain the Continuous Audit Planning tracker (CAP) where applicable.

Experience Management

• Support the onboarding process for new joiners and ensure Resourcing inductions and systems access are in place;
• Complete HR Leavers forms to ensure Headcount Forecaster accuracy;
• Support the adoption and increased use of competency, skills and CV repositories including My Competency and Discover; and
• Support with mandatory training requirements for client teams, this includes nominations based on rank and grade, allocating training sessions without causing clash with chargeable work and further coordinating training swap requests from the business.

Skills and attributes for success:

The role requires someone who can manage a number of concurrent activities, with strong multi-tasking, prioritization, organizational and time management skills.

• Ability to effectively communicate orally and in writing with co-workers, management team and other Departments, including being sensitive to professional ethics;
• Ability to work proficiently with Microsoft Word, Excel etc
• Flexible with working hours;
• Ability to work in a constantly changing work environment;
• Ability to maintain a professional demeanour at all time;
• Ability to organize information and have attention to detail and accurately follow procedures;
• Ability to establish strong partnerships with all levels of the organization while adjusting communications to the specified audience;
• Ability to identify root causes of problems and develop measurable solutions to eliminate re-occurrence;
• Ability to analyse information and use logic and process knowledge to address work-related issues and problems;
• Strong business acumen;
• Excellent organizational and project management skills with demonstrated ability to prioritize and execute multiple tasks;

To qualify for the role, you must have

• Graduates with 5+ years of post-qualification experience, preferably on resource
• management, scheduling and staffing concepts.
• Exposure of short term and long-term resource planning would be an added advantage.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide.
• Opportunity to work with EY GDS Assurance practices globally with leading businesses across a range of industries

What we Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.