At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

As part of our EY-Assurance Team, the principal objectives will be to ensure that consistent, and high-quality service is provided by the team by taking end-to-end project ownership and accomplishing the define goals.

The opportunity
We’re looking for incumbents who will be responsible for ensuring high quality consistent and efficient service is provided by the GDS AOA team to the account teams of different subareas. He or She will be responsible for managing the operational aspects of account management such as, resource management, Metrics & Reporting, performance management and elements of risk management. He or she will continue to manage, coach and act as a mentor to junior staff, playing a key role in the development of your team. You will build strong relationships with on-shore colleagues and clients, identifying areas where GDS can improve quality of, and increase the scope of work.

Your key responsibilities

• Monitor operational measures (e.g. utilization, KPIs, Minimum commitment versus Actual hours transitioned).
• Develop strong relationship with onshore stakeholders (SAIL’s, off shoring partners & Area’s leadership) and manage their expectations on service delivery.
• Promote internal communication between teams and assist them in driving change and reinforcing quality through developing & following proper protocols.
• Promote training and development of knowledge for the entire AOA GDS teams through identifying training needs along with AM’s, TL’s with the help of knowledge champions .
• Develop succession planning, employee development and manage attrition in AOA GDS team.
• Assist in the recruitment process of AOA resources (Associate, Sr. Associate, Team Lead & Assistant Manager).
• Ensure coverage of rewards and recognition for the high performing associates .
• Set directions, mentor and guide team leaders & assistant managers to manage their own performance and of their teams and create pipeline of potential talent .
• Contribute to the culture of the broader EY GDS team
• Liaise with support functions like HR, L&D, Finance etc to adapt departmental plans and priorities to address business and operational challenges.
• Work with senior managers at GDS and Off shoring Program manager to look for more business growth opportunities & devise strategy to grow the scope of GDS AOA team.

Skills and attributes for success

• Excellent written, oral, presentation and facilitation skills including bi/multi-lingual skills for OCAs.
• Ability to coordinate multiple projects and initiatives simultaneously through effective prioritization, organization, flexibility and self-discipline.
• Must have demonstrated project management experience.
• Proactive, organized and self-sufficient with ability to prioritize and multitask.
• Analyze complex or unusual problems and can deliver insightful and pragmatic solutions.
• Ability to quickly and easily create/ gather/ analyse data from a variety of sources.
• A robust and resilient disposition able to encourage discipline in team behaviours

To qualify for the role, you must have

• 9+ years’ experience (and demonstrated competence, depth, and breadth) of operational and project management experience
• 6+ years’ experience of people management, coaching and leveraging work through others.

Ideally, you’ll also have

• Interest in business and commerciality.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team in the only integrated global assurance business worldwide.
• Opportunities to work with EY GDS Assurance practices globally with leading businesses across a range of industries

What we Offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Sri Lanka, Argentina, India, the Philippines, Poland, Mexico, Spain, Hungary and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
  

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