At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Career Family:SFDC Application Support Engineer
Role Type:Technical Engineering

The opportunity

• Salesforce Engineer for Maintenance Project with 4 to 6 Yrs of Experience

Your key responsibilities

• Participate in requirements analysis, outage and resolution of production issues
• Test and deploy applications and systems
• Revise, update, refactor and debug code
• Improve existing software
• Serve as a Support Engineer on Applications and provide technical support
• Collaborate with internal teams to fix the issues
• Meet with clients to determine business, functional and technical requirements and participate in application design, configuration, testing and deployment
• Perform configuration and customization of the Salesforce.com platform.
• Participate in efforts to develop and execute testing, training and documentation
• Willing to be hands-on in producing tangible deliverables (requirements specifications, design deliverables, status reports, project plans)
• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance.
• Performs regular reviews on implementation done by less experienced developers and offer feedback and suggestions for those codes
• Mentors the junior and mid-level developers of the team, and can designate tasks to team members in a balanced and effective manner
• Sets up a development environment on their own, and can mentor a team of junior developers
• Independently communicate with both client technical teams and business owners as needed during the design and implementation

Skills and attributes for success

• 3+ years of experience working on Salesforce platforms and Heroku
• At least Salesforce certification “Salesforce Platform Developer I”
• Direct experience working on CRM projects for middle market and enterprise size companies
• Working knowledge and experience with complex business systems integration as well as object-oriented design patterns and development
• Software engineering skills with Force.com Platform (Apex, LWC, SOQL, Unit Testing)
• Experience in core web technologies including HTML5, JavaScript and jQuery
• Demonstrated experience and knowledge of relational databases, data modelling, and ETL tools
• Experience with web services (REST & SOAP, JSON & XML, etc.)
• Experience with Agile development methodologies such as SCRUM
• Excellent troubleshooting and communication skills, Attention to details.
• Should have understanding and experience of software development best practices and ITIL Process.
• Experience in using Service Now, Incident, Service Request and Change Management Process.
• Education in Information Technology or equivalent working experience
• Have exposure to working in shifts and on-call support.

What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.