The opportunity

You’ll join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. The Bilingual Accounts Receivable (AR) Coordinator is responsible for placing outbound service calls to discuss invoices issued. This role contributes to accounts receivables follow-up via customer service calls and proactive follow-up with our Engagement teams.

Your key responsibilities

The AR Coordinator is responsible for placing outbound service calls to discuss invoices issued. This role contributes to accounts receivables follow-up via customer service calls and proactive follow-up with our Engagement teams.

• Place service review calls to client contacts
• Review and update reports in excel; extract and input data
• Ensure continuous follow ups for the volume of calls
• Team with Accounts Receivable team to resolve discrepancies related to invoices and trace payments
• Other duties as required

Skills and attributes for success

• Superior customer service skills both oral and written
• Strong organizational skills with the ability to handle and manage high volume of calls
• Self-Starter with the ability to work independently
• Ability to multi-task and work in a demanding environment
• Ability to work independently in a fast-paced, dynamic team-oriented environment

To qualify for the role you must have

• 1 to 3 years’ experience in collections or customer support
• High proficiency in MS Excel (advanced skills)

Ideally, you’ll also have

• Post-secondary education
• This role involves interaction with internal and external clients and professionals nationally and globally. Professional competency in the English language is therefore a requirement of this role. Bilingualism in both French and English is considered an asset.

What we look for

We are looking for candidates who are highly motivated, analytical, logical thinkers and have a very strong attention to detail. Being a strong team player is critical with the ability to adapt to changing requirements or deadlines in support of our clients goals.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

The salary range for this job in British Columbia is $44,400 to $66,600. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.