Business Consulting – Customer Transformation – Marketing, Sales and Service, Senior Consultant / Manager

Location: Dublin 2

Other locations: Anywhere in Country

Salary: Competitive

Available for Work Visa Sponsorship: Yes

Business Area: Business Consulting - Customer Transformation

Contract Type: Full-Time

The Team and the opportunity

Customer Transformation helps clients transform their customer-facing commercial functions and business outcomes through developing and implementing CX strategies, operating models, digital solutions, user-centric services, and optimised products, experiences, marketing and sales.

Customer Transformation creates changes in clients’ operations, digital capabilities, channels, product-service systems and customer connections, radically transforming the customer experience and fostering long-term, sustainable growth (both B2B and B2C). We help organisations enhance business outcomes by refining their sales, marketing, and service approaches, ultimately driving better financial results. Our approach leverages design thinking, business design and innovation to drive optimal business decisions and outcomes.

We have a number of exciting, client facing roles for individuals with demonstrable consulting experience in the following areas:

• Customer Strategy Design & Implementation such as customer segmentation, loyalty strategy, customer lifecycle management.

• Customer Centric Operating Model Design

• Workshop Development and Facilitation

• Stakeholder and Client Engagement and Management

• Sales and Marketing Strategy, Operating Model design and Optimisation

• Digital Transformation through Human Centred Design, CX Design, Service

We are seeking a dynamic and experienced Customer Strategist to join our Business Consulting – Customer Transformation Team. You will collaborate with clients to design, implement and evaluate comprehensive strategies to leverage design thinking, customer transformation and innovation to drive optimal business decisions and outcomes.

Your key responsibilities

• Be involved in the delivery of projects across the end-to-end project lifecycle, from research, business case development to project execution and close-out.

• Deliver and implement strategies, including marketing strategy, sales & go to market strategy and CX strategy to enhance customer loyalty and experience.

• Engage directly with senior client stakeholders to drive business outcomes by facilitating client workshops and cooperating on projects to improve organisational results and customer experience.

• Be able to effectively analyse and define business and customer requirements through stakeholder engagements, reviewing existing processes and researching customer needs.

• Develop and implement customer strategy including operating model design and optimisation

• Deliver Digital Transformation through Human Centred Design, CX Design, Service Design and Operating Model Design

Skills and attributes for success

• Programme Management: Ability to manage and deliver projects across the entire project lifecycle. Strong organisational and time management skills.

• Workshop Development and Facilitation: Expertise in developing and facilitating client workshops with strong presentation and communication skills.

• Stakeholder and Client Engagement and Management: Ability to engage directly with senior client stakeholders. Strong relationship-building and interpersonal skills.

• Design Thinking, Business Design, and Innovation: Strong problem-solving and creative thinking skills. A passion for innovation and a relentless drive to deliver exceptional client outcomes.

• Strategic Thinking: Ability to develop and implement strategies to enhance customer loyalty and experience. Strong strategic planning and execution skills.

• Customer-Centric Mindset: Focus on enhancing customer experience and driving customer-centric transformations.

To qualify for the role, you must have

• A minimum of 4-5 years of experience in customer experience at Senior Consultant Level, 6-7 years at Manager, consulting, or a related field.

• Proven track record of delivering successful customer transformation projects. Experience in customer segmentation, loyalty strategy, and customer lifecycle management. Ability to develop and implement comprehensive customer strategies.

• Experience in customer segmentation, loyalty strategy, and customer lifecycle management. Ability to develop and implement comprehensive customer strategies.

• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.

• Expertise in designing and optimising sales and marketing strategies. Ability to develop and refine operating models for better business outcomes.

• Understanding of Martech, CRM platforms (SF, SAP, Microsoft dynamics etc.), CPQ and data & analytics

• Understanding of digital and emerging technology

What Working At EY Offers

We offer a competitive remuneration package. Our comprehensive benefits package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs: covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.

Plus, we offer:

• Support and coaching from some of the most engaging colleagues around.

• Opportunities to develop new skills and progress your career.

• The freedom and flexibility to handle your role in a way that’s right for you.
  

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

• Hybrid Working

• Pension/Discounted Health Insurance

• Web Doctor

• Purchase of Additional Annual Leave

• Free Gym Membership

• Travel Pass

• Maternity & Paternity Leave

• Bike to Work Scheme

• Referral Bonuses & Recognition Awards

• Tech MBA paid by EY
  
  

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.

• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.

• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.

• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.
  

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. That’s Why, EY.

Apply now.

IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.