Business Support Services Supervisor

Location: Wrocław
Hybrid model: 2 days office/3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

EY is on a journey to transform its positive impact by becoming an accelerator of inclusive growth, advancing innovation and practices that enable as many people as possible to contribute to, and share in the benefits of, economic growth.

Due to the growth of our businesses, we are looking for Business Services Support Supervisor, who will be responsible for building and maintaining comprehensive team support structure for our internal clients.

Your role will be to supervise Executive Assistants team, manage the service delivery needs and operations of the team from Wroclaw, Poland. You will have proven experience of client management, people management and the ability to handle and resolve service delivery concerns. You will work closely with the onshore teams and other members of the Executive Assistants services team to ensure the smooth functioning of the operations.

Joining EY Global Delivery Services Poland, you will become a part of a very dynamic team with the possibility to make your mark. So whenever you are interested in being right at the heart of that challenge, we have interesting opportunities for you.

Your key responsibilities

• Build and maintain exceptional and strong relationships with customer
• Own, monitor and maintain the performance of Executive Assistants team using established ways of working and making Exceptional Client Service (ECS) a normal way of doing business
• Define strategies to develop and enhance existing service offerings, revenue opportunities with plans in place, e.g. resource requirements, to deliver those services
• Identify, evaluate and assess individual training and development areas for all members of the team. Ensure appropriate level of support is in place for all team members. Ensure our performance management processes are in place and embedded across the team
• Actively contribute to improvements of the tools, systems and procedures used by the Executive Assistants team. Identify issues and propose solutions
• Actively monitor and analyze instructions, workflow and assignments to ensure the operations of the team is run efficiently. Anticipate future resource requirements.

Skills and attributes for success

• Previous work and operational/supporting services related experience in a global environment
• Previous experience as a counsellor and/or team’s coordinator (team leader/supervisor or any other managerial role)

To qualify for the role you must have

• Minimum 3 years relevant work experience as people leader or a similar role
• Strong people management skills, being a transformative and open minded leader
• Strong stakeholder management, including listening to concerns and influencing actions
• Understanding of business environment for such services, ability to investigate on new opportunities for promotion and offering for new clients
• Ability to cooperate in a dynamic and matrix organization undergoing a constant transformation
• Exceptional communication and interpersonal skills - both written and oral
• Ability to adjust to multiple demands, shifting priorities and rapid change
• Strong problem-solving and analytical abilities
• Proficiency in fundamental MS office systems: MS Word/PowerPoint/Excel
• Fluent English (written and oral)

Ideally, you’ll also have

• Proven experience of working within a global environment, across borders with people from other cultures
• Demonstrable ability to interact with leadership, stakeholders and peers

What we look for

We are interested in hiring a team leader/coordinator experienced in the operational and people management area, who will not only lead a team but will also take full ownership to build and drive the role and whole operational support structure.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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