The opportunity

The Creative Services division within Global Delivery Services offers support through the Centre of Document Excellence (CoDE) team. The primary focus of this role is to provide guidance and support to team members in fulfilling CoDE work requests, while leading the GDS CoDE team to ensure the effective and efficient delivery of services to EY staff in Oceania from a GDS location.

In this position, the Senior Associate undertakes a multifaceted role, acting both as a document specialist and as the leader of the GDS CoDE team. Key responsibilities include handling all tasks related to a document specialist, such as formatting and branding of document requests, in addition to managing the daily operations of the GDS CoDE team. This role encompasses performance reviews, managing the team’s work activities, and liaising with stakeholders. The role involves close collaboration with the Oceania CoDE Team Leader and the Oceania Service Delivery Lead to ensure smooth team operations. It also requires a culture of proactive knowledge sharing and teamwork among Oceania AWS CoDE and GDS Creative Services.

Furthermore, the Senior Associate is expected to maintain a strong partnership with the (onshore) GDS Liaison Coordinator, guaranteeing that all members of the CoDE document specialist team are well-trained and capable of fulfilling the needs of their customers.

Your key responsibilities

The primary responsibility of this role is to collaborate within a team framework to manage and guarantee the provision of superior Document Specialist Support, adhering to established and documented service level agreements concerning scope, quality and timeliness.

The Senior Associate is tasked with ensuring the efficient execution of document specialist support, both personally and by the team, encompassing, among other things, the following fundamental responsibilities:

• Effectively manage and process the editing, formatting and completion of documents requested by EY clients.
• Strict adherence to EY Visual identity principles and act in an advisory capacity to the business/EY clients on specialist document services.
• Keep up to date with software and equipment, including Microsoft Office applications.
• Promote and share leading practices within the AWS Centre of Document Excellence and GDS Centre of Document Excellence.
• Coordinate and supervise daily/weekly/monthly activities of the team members.
• Provide regular counselling sessions, feedback and the completion of LEAD reviews.
• Set priorities/goals for the members of the team to ensure task completion and performance goals are met.
• Coordinate work activities with managers/stakeholders.
• Identify and resolve operational problems using defined processes, expertise and judgement.
• Experience in people and performance management/supervision/coaching/mentoring.
• Providing suggestions to team members to help them increase their proactivity and provide best practice of tasks and use of systems.
• Assisting team members in fulfilling the needs of Oceania services by offering consistent feedback and engaging in solution-oriented discussions.
• Champion the culture of knowledge exchange between Oceania CoDE Team Leader and Creative Services Team leader, regionally across Oceania and on a global scale, by exemplifying best practices in knowledge sharing and fostering a collaborative environment.
• Perform other responsibilities and tasks as required to achieve the agreed performance outcomes.
  

Skills and attributes for success

• The role requires someone who can manage several concurrent activities, with strong multi-tasking and collaboration skills and the ability to balance local and regional requirements effectively.
• Advanced skills/knowledge of Microsoft Office.
• Demonstrates strong knowledge of formatting and working within set templates.
• Solid knowledge of brand requirements as related to documents/deliverables.
• Administration and organisation
  •  Enjoys problem solving.
  •  Able to prioritise effectively.
  •  Extremely organised.
  •  Strong network coordination skills.
  •  Comfortable using IT database systems.
• Interpersonal skills
  •  Excellent written and oral communication skills.
  •  A strong team player who is comfortable working collaboratively with others.
  •  Very good understanding of business functions and operations.
  •  Must be able to work virtually, and independently.
  •  Demonstrated ability in project planning & management.
  •  Able to be diplomatic when dealing with stakeholders and clients.
• Flexibility
  •  Responds well to deadlines and work outside of normal hours when required.
  •  Able to work in a rapidly changing environment and prioritise accordingly.
• Personal attributes
  •  Professional and diplomatic communicator.
  •  Quality focused and takes pride in paying attention to detail.
  •  Self-starter, who can manage with minimal direction.
  •  Able to interact with senior management.
  •  Proficient in MS Office (Word, Excel & PowerPoint).

To qualify for the role, you must have:

• Bachelor’s degree or equivalent.
• Good command over English (written & spoken) is mandatory.
• You must be a confirmed EY GDS employee for at least 18 months continuously.
• At least a year of experience working in a team environment completing Document Specialist support.
• Knowledgeable of Oceania Document Specialist processes, tools and scope of services.
• Preferably a part of the current or a prior ATL program but not mandatory if desired skill sets are possessed.
• Satisfactory to exceptional performance feedback received through LEAD.
• Ability to share knowledge amongst team members in a virtual environment.

Note: This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.