PLEASE NOTE: Your application will expire one year from the time of submission. Please feel free to apply to any other positions for which you may qualify.

Job Posting End Date:

Deadline to apply is 11:59 PM on

10-24-2024

Job Title:

Senior Technician, Expense Management

Contract Type:

Employee

Annual Salary:

$41,262.00 - $77,160.00

(Support staff salary will be based on internal equity and experience)

Location:

FL - HOME OFFICE

Job Description Summary:

Our Mission is to equip students for success by developing and delivering highly effective digital learning through an intuitive online platform.

FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.

The Position:

POSITION GENERAL SUMMARY:

The Senior Technician, Expense Management performs site-based duties in support of Business Services Department. The position is responsible for providing quality customer service to FLVS and external clients. The Senior Technician, Expense Management assists the expense team with a number of duties including, but not limited to, those related to the maintenance of the travel/expense reimbursement system; the e-Payables and purchasing card reconciliation system; and, the finance and human resource software management system.

ESSENTIAL POSITION FUNCTIONS:

• Maintains statistical data for companywide travel and expenditures.

• Develops spreadsheets, analyzes results and reports findings to Expense Management Manager.

• Maintains and monitors transactions posted to the Enterprise Spend Platform system on a daily basis.

• Collaborates with the budget office to keep system coding options accurate and communicate coding information to appropriate staff.

• Assists with data entry and documentation in the Enterprise Spend Platform.

• Reviews and processes expense reports in the Concur system for approval ensuring FLVS policy, state statute, and IRS compliance.

• Coordinates the distribution of new purchasing cards and appropriate training materials.

• Provides a high level of customer service and system training that includes assisting staff and any other internal/external customers.

• Assists the expense team with data requests from auditors related to expenses and purchasing card transactions.

• Maintains a thorough understanding of Florida State Statutes associated with travel; stays abreast of industry trends and best practices related to government purchasing and expense management.

• Assists the expense team with travel and expense research requests from departments, as needed.

• Reviews and makes recommendations on FLVS travel and expense policies and procedures.

• Supports and ensures staff compliance with FLVS travel and expense policies and procedures.

• Supports FLVS IT help desk operations by analyzing and resolving escalated back office issues related to travel and expense applications.

• Creates, reviews, and updates department standard operating procedures.

• Provides product line expertise on application functionality and product customization.

• Reconciles expense transactions and prepares downloads for travel expense reimbursement and P-card transactions.

• Performs other duties as required by the Executive Director of Finance and the Chief Financial Officer.

• Meets professional obligations through efficient work habits such as: meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others.

• All work responsibilities are subject to having performance goals and/or targets established as part of the annual performance planning process or as the result of organizational planning.

(These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.)

MINIMUM REQUIREMENTS:

Education/Licensure/Certification:

• Associate’s Degree; or equivalent combination of education and relevant experience

Experience:

• Three (3) years’ experience in a finance related or customer service field.

• Concur Travel and Expense experience, preferred

Knowledge, Skills and Abilities:

• Knowledge in computer use to enter, retrieve, review and modify data.

• Knowledge and skill utilizing word processing, database and software programs.

• Ability to compile, review, categorize, prioritize, analyze and interpret data and/or information.

• Ability to exercises independent judgment to adopt or modify methods and standards to meet assigned duties/objectives.

• Ability to provide guidance, assistance, and/or interpretation to others on how to apply procedures and standards to specific situations.

CORE COMPETENCIES FOR SUCCESS:

COMMUNICATION SKILLS

Clearly and effectively conveys and/or presents information verbally; summarizes what was heard to mitigate miscommunication; Shares ideas and perspectives and encourages others to do the same; Informs others involved in a project of new developments; Disseminates information to other employees, as appropriate; Effectively uses multiple channels to communicate important messages; Keeps supervisor well informed about progress and/or problems in a timely manner; Writes in a clear, concise, organized and convincing way for a variety of target audiences; The written message is consistently error-free; The written message has the desired effect on the target audience

CUSTOMER FOCUS

Prioritizes customers (internal and external) and their needs as primary and is dedicated to meeting their expectations; Develops and maintains customer relationships; builds credibility and trust; Quickly and effectively solves customer problems; Provides prompt, attentive service in a cheerful manner; adapts to changing information, conditions or challenges with a positive attitude; Incorporates customer feedback into delivery of service to provide the best experience possible for the customer; Actively promotes FLVS in community by serving as a FLVS ambassador or volunteer

INTERPERSONAL SKILLS

Relates well with others; Treats others with respect; Shares views in a tactful way; Demonstrates diplomacy by approaching others about sensitive issues in non-threatening ways; Considers and responds appropriately to the needs, feelings and capabilities of others; Fosters an environment conducive to open, transparent communication among all levels and positions; Takes the initiative to get to know internal and external customers

FUNCTIONAL /TECHNICAL EXPERTISE

Has the skills, abilities, knowledge and experience to be successful in functional area of expertise; Dedicates time and energy to keeping abreast of the latest information related to area of expertise and technology; Picks up on technology quickly; Does well in technical courses and seminars; Produces high quality work in organized and timely fashion

INDIVIDUAL CONTRIBUTOR COMPETENCIES FOR SUCCESS:

PEER RELATIONSHIPS

Finds common ground and solves problems for the good of all; Can represent his/her own interests and yet be fair to other groups; Solves problems with peers with minimal “noise”; Is seen as a team player and is cooperative; Easily gains trust and support peers; Encourages collaboration; Is candid with peers

CREATIVITY

Comes up with a lot of new and unique ideas; Easily makes connections among previously unrelated notions; Tends to be seen as original and value-added in brainstorming sessions; Takes calculated risks; Is not afraid to try new things and potentially “fail fast”

SELF KNOWLEDGE

Seeks feedback; Gains insight from mistakes; Is open to constructive criticism; isn’t defensive; Proactively seeks to understand his/her strengths and areas for growth; applies information to best serve organization; Recognizes how his/her behavior impacts others and incorporates insight into future interactions

PLANNING

Accurately scopes out length and difficulty of tasks and projects; Sets objectives and goals; Breaks down work into the process steps; Develops schedules and task/people assignments; Anticipates and adjusts for problems and roadblocks; Measures performance against goals; Evaluates results

ORGANIZING

Uses his/her time effectively and efficiently; Concentrates his/her efforts on the more important priorities; Can attend to a broader range of activities as a result of organizing time efficiently; Can marshal resources (people, funding, material, support) to get things done; Can orchestrate multiple activities at once to accomplish a goal; Arranges information and files in a useful manner

PROBLEM SOLVING

Uses rigorous logic and methods to solve difficult problems with effective solutions; Probes all fruitful sources for answers; Can see hidden problems; Is excellent at honest analysis; Looks beyond the obvious and doesn’t stop at the first answers

DRIVE FOR RESULTS

Can be counted on to exceed goals successfully; Very bottom- line oriented; Steadfastly pushes self and others for results; Is full of energy for the things he/she sees as challenging; Not fearful of acting with a minimum of planning; Consistently seizes opportunities; Consistently exceeds goals

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS:

• Frequency of travel: Occasional travel is required for meetings, trainings and conferences; location may vary and may require overnight stays

• Light physical activities and efforts required working in an office environment

(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)