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Help Desk Technician Apprenticeship (Maryland)

Franklin Apprenticeships

Franklin Apprenticeships

Multiple locations
USD 35k-35k / year
Posted on Nov 22, 2024

Job Information

Work Experience
1-2 years
Industry
IT Services
Salary
35,000
State/Province
Maryland
City
Various
Zip/Postal Code
USA

Job Description

Learn AND Earn as a Modern Digital/IT Apprentice! Are you ready to start learning while you earn instead of paying while you learn? We’re seeking high quality, motivated candidates inspired to learn a new suite of highly marketable skills with incredible opportunities for advancement. This innovative program is designed for participants to secure in-demand positions in the Digital/IT sector and allows you to begin earning competitive, full-time wages from your first day on the job. As you advance through our specially designed development program, your wages increase with every milestone achieved.

Do you want:

  • To cultivate in-demand skills in the rapidly growing and evolving Digital/IT career sector?
  • To earn competitive wages – followed by wage increases based on learning achievements – from the day you begin?
  • To gain industry-recognized certifications (CompTIA and/or Microsoft) that are portable and stackable, allowing you to build on a rock solid foundation as you advance?
  • To learn on the job from experienced peers, mentors, managers, and educators at no cost?

If you answered yes to these questions, then your path forward is clear – you are the perfect candidate to become an IT Apprentice.


Maryland Digital Apprenticeships integrate education and work experience into a proven pathway to success. Apprentices take classes while working, combining theoretical and hands-on learning. Upon completion, apprentices earn nationally-recognized credential (CompTIA and/or Microsoft) from the U.S. Department of Labor. Additionally, apprentices will be able to fulfill the following Digital/IT responsibilities at the successful completion of their program:

  • Understand networking services and its underlying architecture
  • Support internal and external clients in the maintenance and security of wired and wireless networks
  • Understand the correct operating systems for a given task
  • Offer basic support to internal and external clients in the provisioning of cloud services
  • Provide technical customer support
  • Understand the processes involved in improving the way in which internal and external clients use networked IT systems
  • Analyze network problems and propose solutions
  • Understand the fundamentals of data and how it’s used
  • Coach and train internal and external clients in various products
  • Understand digital security concepts


Requirements

  • The desire to operate in a dynamic, growing, multi-project environment.
  • The skills to communicate effectively.
  • The ability to work individually or in a team environment.
  • The personality to problem-solve while building relationships.
  • High school diploma or equivalent
  • Ability to perform all job duties
  • Reliable transportation