Help Desk Technician Apprenticeship (Maryland)
Franklin Apprenticeships
Job Information
Job Description
Learn AND Earn as a Modern Digital/IT Apprentice! Are you ready to start learning while you earn instead of paying while you learn? We’re seeking high quality, motivated candidates inspired to learn a new suite of highly marketable skills with incredible opportunities for advancement. This innovative program is designed for participants to secure in-demand positions in the Digital/IT sector and allows you to begin earning competitive, full-time wages from your first day on the job. As you advance through our specially designed development program, your wages increase with every milestone achieved.
Do you want:
- To cultivate in-demand skills in the rapidly growing and evolving Digital/IT career sector?
- To earn competitive wages – followed by wage increases based on learning achievements – from the day you begin?
- To gain industry-recognized certifications (CompTIA and/or Microsoft) that are portable and stackable, allowing you to build on a rock solid foundation as you advance?
- To learn on the job from experienced peers, mentors, managers, and educators at no cost?
If you answered yes to these questions, then your path forward is clear – you are the perfect candidate to become an IT Apprentice.
Maryland Digital Apprenticeships integrate education and work experience into a proven pathway to success. Apprentices take classes while working, combining theoretical and hands-on learning. Upon completion, apprentices earn nationally-recognized credential (CompTIA and/or Microsoft) from the U.S. Department of Labor. Additionally, apprentices will be able to fulfill the following Digital/IT responsibilities at the successful completion of their program:
- Understand networking services and its underlying architecture
- Support internal and external clients in the maintenance and security of wired and wireless networks
- Understand the correct operating systems for a given task
- Offer basic support to internal and external clients in the provisioning of cloud services
- Provide technical customer support
- Understand the processes involved in improving the way in which internal and external clients use networked IT systems
- Analyze network problems and propose solutions
- Understand the fundamentals of data and how it’s used
- Coach and train internal and external clients in various products
- Understand digital security concepts
Requirements
- The desire to operate in a dynamic, growing, multi-project environment.
- The skills to communicate effectively.
- The ability to work individually or in a team environment.
- The personality to problem-solve while building relationships.
- High school diploma or equivalent
- Ability to perform all job duties
- Reliable transportation