Description

Business Systems Analyst 2: Salesforce / CPQ / Integrations Administrator

Location: Remote, USA

Hybrid to Wayne, PA or Naperville, IL

How You’ll Contribute to Our Mission

At Frontline Education, our mission is to transform how schools work so every educator and student succeeds. Our vision is simple but powerful: every school thriving, every community stronger.

We’re looking for a Business Systems Analyst 2 with experience across Salesforce, CPQ, integrations, and operational business systems to help support the processes that power our revenue and finance operations. In this role, you’ll help maintain and improve the systems that connect Sales, Finance, Revenue Operations, and Customer Success teams, ensuring critical workflows remain scalable, reliable, and aligned to business needs.

You’ll work across Salesforce, Revenue Cloud/CPQ, NetSuite, Boomi, and related platforms to troubleshoot issues, optimize processes, and support the evolving quote-to-cash ecosystem. This role combines systems administration, operational problem-solving, stakeholder collaboration, and process improvement within a fast-moving SaaS environment.

How You’ll Drive Success

• Support Salesforce configuration and administration related to sales operations, quoting, revenue workflows, approvals, and finance processes.
• Maintain and troubleshoot Salesforce CPQ and/or Revenue Cloud configurations, including products, pricing rules, quote workflows, approvals, renewals, and downstream handoffs.
• Investigate and resolve cross-system issues involving Salesforce, NetSuite, Certinia, Boomi, and other integrated business applications.
• Partner closely with Finance, RevOps, Sales Operations, Customer Success, and Enterprise Applications stakeholders to identify root causes and implement scalable solutions.
• Support operational stability and data integrity across quote-to-cash and order-to-cash processes.
• Assist with impact analysis, documentation, and planning efforts related to future Certinia migration or replacement initiatives.
• Document system dependencies, integration touchpoints, operational procedures, and recurring support processes to improve transparency and reduce operational risk.
• Help evaluate when issues should be resolved internally versus escalated to consultants, implementation partners, or vendors.
• Contribute to continuous process improvement initiatives that simplify workflows and improve operational efficiency across connected business systems.
• Approach platform and process decisions with a customer-centered mindset, balancing business efficiency, scalability, and usability.

What You Bring to Help Us Grow

• Salesforce Administrator experience with hands-on platform support and configuration management.
• Experience supporting Salesforce CPQ and/or Revenue Cloud environments.
• Strong understanding of quote-to-cash and order-to-cash business processes.
• Experience troubleshooting integrations, middleware workflows, and cross-system data flow issues.
• Ability to collaborate effectively with stakeholders across Sales, Finance, Revenue Operations, Customer Success, and Enterprise Applications.
• Strong analytical thinking and problem-solving skills with the ability to investigate operational and system-related issues.
• Experience documenting workflows, integrations, support procedures, and operational dependencies.
• Ability to prioritize multiple requests and manage work effectively in a dynamic SaaS environment.
• Curiosity and willingness to continuously learn new tools, technologies, and operational processes that improve business outcomes.

What You’ll Need to Thrive

• A proactive, ownership-oriented mindset with strong follow-through and accountability.
• Comfort navigating complex business systems and interconnected operational workflows.
• Strong collaboration and communication skills across both technical and non-technical teams.
• The ability to adapt to evolving systems, priorities, and organizational needs while maintaining operational stability.
• A thoughtful approach to technology and automation that keeps business users and customer outcomes at the center of decision-making.
• Experience with NetSuite administration or functional support is a plus.
• Familiarity with Boomi or other integration/middleware platforms is helpful.
• Exposure to Certinia or ERP modernization initiatives is preferred but not required.
• Salesforce Advanced Administrator certification or related Salesforce ecosystem certifications are a plus.
• Experience supporting SaaS financial systems, billing operations, or revenue operations workflows is highly valued.
• Interest in leveraging AI-enabled tools and modern technologies to improve operational efficiency, visibility, and decision-making.

Nice to Have

• Experience supporting or integrating Salesforce with Amazon Connect or other cloud-based contact center solutions" would be helpful for either role.

Our Mission, Our People, Our Purpose

At Frontline Education, we’re reimagining what’s possible by becoming an AI-first organization, transforming how we think, work, and serve the educators who shape our schools every day. By using AI in thoughtful, practical ways, we’re creating tools that help educators save time, gain insights, and focus more on what matters most — their students.

As part of our team, you’ll be expected and empowered to build and apply AI skillsets that grow with you, because at Frontline Education, technology amplifies what matters most: the human drive to learn, improve, and make a difference.

How We Support Growth, Balance, and Well-Being
• Personalized Time Off: Take time when it’s needed most — whether that’s a family vacation, a reset day, or simply time to rest and refocus.
• Paid Sick Time: Separate, dedicated sick leave to care for yourself or loved ones.
• Volunteer Time Off: Paid time to give back and support causes that matter to you.
• Ten Paid Holidays: Enjoy meaningful moments and traditions throughout the year.
• Our Philosophy: We believe time away from work helps you bring your best self to it.

Continuous Learning and Growth
• World-Class Learning Access: Explore thousands of on-demand courses through platforms like LinkedIn Learning.
• Leadership & Technical Skill Building: Develop new capabilities and chart your own professional path.
• AI Empowerment: Use OpenAI tools to build fluency with emerging technology and harness AI as a creative partner for innovation and problem-solving.
• Tuition Reimbursement: Invest in formal education to advance your skills and career.
• Ongoing Learning Culture: Participate in company-led webinars on AI, inclusion, and industry trends—designed to inspire curiosity and continuous improvement.

Health, Happiness, and Purpose
• Wellness Initiatives: Company-sponsored programs that support physical, mental, and emotional well-being.
• Employee Assistance Program (EAP): Confidential support for you and your family’s needs.
• Comprehensive Benefits: Health and financial benefits that support your happiness and future.
• A Culture That Cares: At Frontline Education, we want every team member to learn, grow, and thrive—personally, professionally, and purposefully.

Compensation & Benefits

Competitive compensation package based on experience, skills, and internal equity.

Comprehensive health, financial, and wellness benefits including medical, dental, vision, 401(k), employee stock purchase opportunities, and flexible paid time off.

Opportunities for continuous learning, tuition reimbursement, and career growth within a collaborative, mission-driven organization.

The base salary range for this role is $80,000-$90,000 and is bonus eligible.

Inclusion, Belonging & Equal Opportunity

Frontline Education is an equal opportunity/affirmative action employer. We aspire to have an inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our team.

Interview Process & Data Privacy

As part of our interview process, Frontline uses video conferencing tools that include photo capture and may include automated transcription features. A screenshot or photo will be taken at the start of the interview for internal identification and record-keeping purposes only, and transcription may be used to support notetaking and evaluation consistency. These materials are used solely by our recruiting and hiring teams, stored securely, and not shared outside the hiring process. Candidates may opt out of the transcription at any time by notifying their recruiter in advance. Frontline processes this information in accordance with applicable data privacy laws and only for legitimate business purposes related to recruitment and hiring.

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