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People Shared Services Generalist (Remote, Philippines)



People & HR
Manila, Philippines
Posted on Thursday, July 11, 2024

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Job Description

Key Responsibilities and Outputs

  • Provide general guidance to employees across the organization (Self-Service Ambassador).
  • Validate the New hire and employee change requests in the HRIS.
  • Initiate background checks. Review invoices and submit them for approval.
  • Assign time off and make adjustments to employee balances in the HRIS.
  • Process benefit enrollments Complete Employment Verifications.
  • Manage the employee onboarding cycle.
  • Work with People Business Partners and Talent team to ensure that security clearance is complete.
  • Escalating issues as appropriate.
  • Identify, propose, document, and communicate to the PSSS team any potential improvement known exception.
  • Manage internal payroll relationships.
  • Manage invoice approvals.
  • Monitor alerts for probationary check-in and approval workflows.
  • Participate actively in the onboarding experience, presenting to new starters about the HRIS/benefits, etc.
  • Collaborate with the Benefits management company to ensure all new starters are registered for their chosen benefits and handle any change requests afterward.
  • Ensure all new starters in Sales have a commission scheme issued and according to Bonus Plans.
  • Provide change management support, produce new compensation statements and promotion letters as requested.
  • Provide change management support and produce new compensation statements and promotion letters.
  • Manage Employment Verifications.
  • Manage Anniversary awards and wellness reimbursement, collaborate with Payroll to ensure payments are made promptly.
  • Provide first-line general HR policy queries and refer escalations to the People Business Partners depending on the complexity and sensitivity.
  • Provide sickness pay and leave advice to Employees and support Managers in processing in collaboration with payroll & People Business Partners.
  • Ensure absence data is accurate on HRIS.
  • Provide Leave paperwork, coordinate the communication across all teams involved in the process.
  • Complete any third-party requests for analytics (government reporting/surveys and forms).
  • Participate and support in multiple HR projects as needed.
  • Maintain updated all the quick guides, training materials, scripts, SOP.

Proven characteristics and competencies for success

  • Customer Centric
  • Action & Ownership
  • Educator
  • Accountability
  • One Team
  • Passion for Learning
  • Curiosity



  • Minimum of 3 years of hands-on experience in HR Share Service Center experience.
  • Bachelor's degree in psychology, administration, engineering, systems, communication, or any other HR-related career.
  • Excellent written and spoken communication skills.
  • Strong research skills.
  • Good Change Management skills.
  • Strong understanding of HR processes, policies, and regulations.


  • Knowledge of MS Office and Google Docs & spreadsheets.
  • Knowledge of the HR Operation processes such as WFA, Merit Increases, Benefits, Audits (SOX, PACs, etc.).
  • Functional Testing experience for enhancements, change requests, and general improvements.

Personal attributes

  • Action-oriented mindset
  • Eye for detail /Quality.
  • Passion for excellent customer (colleague) experience.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Ability to work by objectives independently and perform under pressure.
  • Good interpersonal skills / friendly and approachable.
  • Patient and tolerant
  • Assertive

Additional Information

Total Rewards @ Turnitin
Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of making a difference in the lives of educators, administrators, learners and researchers around the world, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. In our Remote-First approach to collaborating, you are also able to work the way that best fits your style and situation - whether that be remote, in one of our offices/rented spaces, or hybrid.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

  • Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
  • Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
  • Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
  • Action & Ownership - We have a bias toward action and empower teammates to make decisions.
  • One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
  • Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

  • Flexible/hybrid working
  • Remote First Culture
  • Health Care Coverage*
  • Tuition Reimbursement*
  • Competitive Paid Time Off
  • 4 Self-Care Days per year
  • National Holidays*
  • 2 Founder Days + Juneteenth Observed
  • Paid Volunteer Time*
  • Charitable contribution match*
  • Monthly Wellness Reimbursement/Home Office Equipment*
  • Access to Modern Health (mental health platform)
  • Parental Leave*
  • Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.