Sr TSG Operations Lead
Houghton Mifflin Harcourt
HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities.
HMH serves more than 50 million students and 4 million educators in 150 countries. HMH Technology India Pvt. Ltd. is our technology and innovation arm in India focused on developing novel products and solutions using cutting-edge technology to better serve our clients globally. HMH aims to help employees grow as people, and not just as professionals. For more information, visit www.hmhco.com
Our Technology Solutions Group (TSG) is driving the development of next-generation services by leveraging modern cloud platform development technologies and cutting-edge technologies, including microservices,
progressive web apps, advanced data platforms, machine learning, and cloud-native solutions.
Overview:
As TSG Operations Lead within our Technology Solutions Group (TSG), you will support the Senior Director of Operations by providing cross-portfolio delivery insight, driving alignment across scrum teams in Pune, and enabling the consistent delivery of high-priority initiatives. You will focus on enhancing delivery visibility, supporting governance and portfolio planning, and facilitating coordination across multiple product and engineering teams.
Primary Responsibility:
Portfolio Planning and Reporting
• Collaborate with Product and Engineering stakeholders to compile and maintain consolidated release calendars and delivery health metrics for Pune-based scrum teams.
• Track progress toward portfolio milestones and escalate risks or misalignments to leadership and other stakeholders.
• Contribute to the creation and ongoing maintenance of executive-level dashboards summarizing portfolio delivery status.
Cross-Program Coordination
• Monitor and document cross-team dependencies, resourcing considerations, and risk indicators, escalating to team-level Delivery Leads or Engineering Managers as needed.
• Support portfolio-wide calendar planning and long-term roadmap alignment across teams.
• Help surface systemic delivery impediments and support broader process improvement efforts led by the Senior Director.
• Build strong relationships with Delivery Leads, Product Owners and Engineering leads who you will work closely with and whose projects you will represent.
Governance and Agile Delivery Standards
• Support teams in aligning delivery practices with agile standards, audit readiness, and organizational policies.
• Co-ordinate with Delivery Leads, Product Owners and Engineering leads to ensure delivery plans are captured accurately and in a consistent format.
• Assist in preparing documentation for audit readiness, compliance checks, and leadership review sessions.
Stakeholder Communication
• Proactively coordinate communication across multiple teams to align stakeholder expectations and surface risks early.
• Act as a central point of contact for providing updates to the Senior Director and ensuring delivery signals flow effectively upward and across teams.
• Support effective stakeholder engagement by helping teams clarify scope, identify risks, and communicate delivery status clearly.
Basic Qualifications
• Bachelor's degree in Computer Science, Engineering or a related field
• Minimum of 8 years of experience supporting agile software delivery, product lifecycle planning, or cross- functional operations in complex environments.
• Demonstrated success managing dependencies and cross-team coordination in fast-paced, global organizations.
Preferred Qualifications
• Experience working with distributed software engineering teams, particularly in high-growth or high-change environments.
• Strong understanding of product and engineering practices including CI/CD, release planning, and iterative development.
• Exceptional analytical and problem-solving skills, with the ability to connect high-level goals to detailed plans.
• Strong communication and influence skills—able to build trust and align stakeholders on shared outcomes.
• Results-oriented, self-starter with a mindset of ownership and continuous improvement.
HMH Technology Private Limited is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://careers.hmhco.com/. Follow us on Twitter, Facebook, LinkedIn, and YouTube.