Facilities Tech Expert, Enterprise Learning Operations | Onsite UAE | UAE-Based

About the Role

We are looking for a Facilities Tech Expert to support the setup, maintenance, and troubleshooting of technology used in learning environments across the UAE. This role is focused on ensuring that all classroom and virtual learning technology runs reliably before and during program delivery.

You will work closely with learning operations teams to prepare rooms, test systems, and provide real-time support to facilitators and learners. This is a hands-on role for someone who is comfortable working with AV systems, troubleshooting issues under pressure, and ensuring a smooth learning experience.

What You’ll Own

Learning Environment Technology Support

• Set up and configure classroom technology including AV systems and collaboration tools

• Prepare rooms for different learning formats including in-person, virtual, and hybrid delivery

• Maintain equipment inventories and ensure all systems are ready for use

Testing & Readiness

• Test audio, video, connectivity, and collaboration tools prior to sessions

• Ensure all systems are functioning correctly before program start

• Identify and resolve potential issues in advance

Real-Time Technical Support

• Provide on-site technical support during training sessions

• Troubleshoot issues quickly and effectively with minimal disruption

• Support facilitators and participants with technical needs

Maintenance & Issue Tracking

• Perform regular checks and preventive maintenance on equipment

• Document technical issues and resolutions

• Coordinate with IT teams for more complex technical problems

Location & Working Model

This role is based in the UAE, with primary placement at a training center in Dubai or Abu Dhabi and travel to additional sites as needed. Onsite presence is required during program delivery.

Additional Information

This role supports a dedicated client program and will be employed locally in the UAE in alignment with regional employment requirements.

What We’re Looking For

• 4+ years of experience in AV technology, classroom technology support, or similar roles

• Strong working knowledge of AV systems, videoconferencing tools, and collaboration platforms

• Hands-on troubleshooting experience in live environments

• Experience supporting virtual or hybrid learning setups

• Ability to stay calm and effective under pressure

• Clear communication skills when supporting non-technical users

What Makes You Successful in This Role

You are practical, reliable, and quick to respond. You take ownership of issues, stay calm under pressure, and focus on solving problems without overcomplicating them. You understand that a smooth learning experience depends on technology working exactly as expected.

If you have hands-on experience supporting AV and classroom technology and enjoy solving problems in real time, we encourage you to apply.