Learning Operations Manager, Enterprise Learning Operations | Onsite UAE | UAE-Based

About the Role

We are looking for a Learning Operations Manager to lead the day-to-day execution of a large-scale, enterprise learning program across multiple sites in the UAE. This role sits at the center of delivery, ensuring that scheduling, administration, contractor coordination, and communication run seamlessly across locations.

You will oversee a distributed operations function supporting high-volume training activity, with responsibility for maintaining service quality, operational efficiency, and compliance with client standards. This is a hands-on leadership role for someone who thrives in fast-moving, complex environments and knows how to bring structure and clarity to operations at scale.

What You’ll Own

Operational Leadership

• Lead end-to-end learning operations across multiple sites, ensuring consistent, high-quality administrative support

• Establish and maintain operational standards, processes, and service level expectations

• Drive continuous improvement initiatives to increase efficiency and scalability

Multi-Site Scheduling & Coordination

• Oversee training schedules across Jebel Ali, Al Taweelah, and additional locations

• Balance capacity, learner demand, and operational constraints across sites

• Resolve scheduling conflicts and adapt quickly to changing priorities

Contractor & Vendor Coordination

• Manage contractor support across administrative and operational activities

• Oversee onboarding, performance management, and service delivery

• Ensure contractors meet quality and compliance expectations

Communication & Mailbox Management

• Own triage and response processes for learning operations communication channels

• Ensure timely, clear, and professional responses to learners and stakeholders

• Monitor volume, response times, and escalation pathways

Compliance & Quality Assurance

• Ensure all administrative processes align with client policies and standards

• Maintain documentation, audit trails, and operational records

• Support audit activities and implement corrective actions where needed

Team Leadership

• Lead and develop a team of Training Coordinators and administrative staff

• Set expectations, provide coaching, and drive performance

• Build a service-oriented, accountable team culture

Location & Working Model

This role is based in the UAE, with regular on-site presence across multiple locations including Jebel Ali and Al Taweelah. Frequent travel between sites is required.

Additional Information

This role supports a dedicated client program and will be employed locally in the UAE in alignment with regional employment requirements.

What We’re Looking For

• 7+ years of experience in learning operations, training administration, or operational management

• Proven experience managing multi-site operations and distributed teams

• Strong background in scheduling, coordination, and administrative process management

• Experience managing contractors or vendors in a service delivery environment

• High attention to detail with a strong focus on compliance and quality

• Ability to operate in a fast-paced, high-volume environment with shifting priorities

• Bachelor’s degree required; Lean/Six Sigma or operations certifications are a plus

What Makes You Successful in This Role

You bring structure to complexity. You are highly organized, decisive, and comfortable managing multiple moving parts across locations. You lead with accountability, communicate clearly, and know how to build processes that scale without sacrificing quality.

If you have experience managing complex, multi-site operations and are ready to take ownership of a high-impact learning program, we encourage you to apply and share your experience with us.