Company Description

At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales, and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment, and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Job Description

Serves as the primary point of contact for a portfolio of publishing clients, acting as a liaison between them and our internal teams. Plays a crucial role in ensuring the smooth operation of their accounts, encompassing metadata management, sales reporting, query resolution, and the identification of new business opportunities.

Essential Duties:

• Serves as the primary point of contact for a designated portfolio of clients, addressing enquiries and resolving issues in a timely and professional manner.
• Liaises effectively between clients and internal teams to ensure seamless communication and project execution.
• Communicates business requirements and updates to clients, ensuring clarity and transparency.
• Oversees client metadata, sales reporting, stock levels, and general business enquiries, maintaining accurate records and documentation.
• Collaborates closely with the Marketing and Client Services Manager to develop and enhance service offerings.
• Contributes to the ongoing optimisation of day-to-day client administration processes, working closely with an experienced team.
• Utilises internal metadata and reporting systems for the administration, maintenance, and improvement of client accounts.
• Chairs regular client meetings, both virtual and in-person, for key accounts to foster strong relationships and address strategic objectives.
• Proactively identifies and pursues new business opportunities that benefit both clients and Ingram Content Group.
• Coordinates with the warehouse team to resolve logistical issues efficiently.
• Ensures the timely and accurate coordination of key metadata and sales critical paths for clients, ensuring compliance with established requirements.
• Supports the promotion of Ingram Publisher Services UK through official social media channels and contribute to digital promotional content.
• Works closely with the IPS Business Operations team on onboarding and offboarding clients.
• Assists the Manager, Marketing & Publisher Services with creation of IPS UK marketing campaigns and communicates these ideas directly to clients.
• Other duties as assigned.

Knowledge, Skills and Abilities

• Ability to relate to clients on a human level
• Ability to deal with difficult clients, and help turn issues into opportunities
• Ability to manage, and be managed through, change
• Ability to communicate transparently and directly, with both colleagues and clients
• Punctual and professional in all circumstances
• Knowledge of Microsoft Office Suite (Outlook, PowerPoint, Word and Excel).
• Ability to use marketing application tools such as Canva
• Ability to learn new systems quickly.
• Excellent organisational skills
• Ability to multi-task multiple ongoing issues to point of resolution.
• Highly motivated and proactive self-starter.
• Collaborative work style and creative problem-solving mindset.
• Strong attention to detail
• Excellent writing and communication skills.
• Knowledge of organization, operating procedures and policies of the company
• Ability to be flexible/multi-task based on workflow demands
• Ability to speak, write and read the English language
• Ability to develop constructive and cooperative working relationships with others, and maintain them over time
• Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations
• Ability to maintain consistent, punctual and regular attendance
• Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person
• Ability to engage in active listening with coworkers, management and clients/customers
• Ability to apply new knowledge, technology and procedure to job responsibilities
• Ability to meet and maintain performance objectives (standards)
• Ability to maintain full time work schedule during normal company operating hours

Qualifications

Education and Experience:

• Associate’s degree or equivalent year-for-year, directly related experience
• 1-2 years of experience in publishing, book industry, or related field

Essential Physical Demands

• Ability to sit at workstation for extended periods of time
• Ability to work effectively using a personal computer for long periods of time
• Ability to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment

Additional Information

Perks/Benefits:

• Competitive salary
• Training Opportunities
• Free onsite parking
• Service Awards