We are looking for a Technical Project Manager to join our Professional Service in Beijing. This is an amazing opportunity to work on the Exlibris suite of library management system including Alma, Primo, Leganto, Rapito. The team consists of 5 members and is reporting to the Senior Manager, Service Implementation. We have a great skill set in SAAS and library industry and we would love to speak with you if you have skills in project management, library science, and computer science.

About You – experience, education, skills, and accomplishments

• Bachelor's degree in computer science, library, or related majors
• Minimum 3 years of related working experience like professional service delivery, library management, or project management
• Excellent Japanese, English, Mandarin both in speaking and writing
• Effectively applies Project Management methodology, PS procedures, processes, etc.
• End to end project delivery of software projects and services Cross-functional teams’ coordination to ensure the project are completed on time, within scope and budget, and meeting the quality standards
• Excellent analytical and troubleshooting skills
• Demonstrated ability to manage several complex tasks concurrently and meet deadlines
• Excellent oral and written communication skills, including ability to deliver training
• Ability to learn new information quickly and keep up with rapidly changing products and processes

It would be great if you also have . . .

• Background in library workflows/standards strongly preferred
• Project manager with experience in SAAS implementation in higher education industry
• Experience with Ex Libris/Innovative products would be advantage
• Experience in Public and Academic software industry
• Experience working with government institutions
• PMP / PRINCE2 certified

What will you be doing in this role?

• Implementing software products and services across APAC
• Participate and contributes to process improvement, global initiative, and work standardization across APAC
• Act as overall primary point of contact for the customer project team
• Creates and executes project work plans and revises as appropriate to meet changing requirements
• Manages day-to-day operational aspects of project and scope
• Manages project risk through mitigation planning
• Facilitates team and customer meetings
• Holds regular status meetings with project team
• Keeps executive team and stakeholders informed of project progress
• Effectively applies Project Management methodology, PS procedures, processes, etc.
• Perform software product configuration, based on customer’s requirements
• Analyze and troubleshoot customer issues and requests, provide first line support to customers during implementation cycle
• Interpret and understand customer requirements and workflows and translate into software solutions
• Provide product training to customers, via Web-based or on-site training
• Review and contribute to training materials, implementation tools and documents used internally and by customers
• Coordinate extensively with other teams including Cloud Services, Installation, Support, Sales, and Product Management

About the Team

Global Professional Services teams are experts in product and project implementations. We enable our customers to get the maximum value out of Clarivate software products and reach their business goals, accompanied by our expert advice, training, managed services and support. Hours of Work This is a full-time position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.

Hours of Work

This is a full-time position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.

This is a hybrid position working in the office up to 3 days a week.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.