We are looking for Order Management & Billing Specialist to join our Billing team in Korea. This is an amazing opportunity to work in the Billing Team for Clarivate. Proactively perform a variety of Billing/E-Billing activities and support administrative and organizational activities to assist the team in providing superior client experience. The team consists of approx. 10 employees and is reporting to the Director.

About You – experience, education, skills, and accomplishments

• A bachelor’s degree or equivalent is required, experience in IP industry would be preferred
• Minimum1 year of experience preferred with billing/invoicing and/or customer service
• Verbal and written communication skills in English is required
• Good knowledge of the billing system is recommended
• Good knowledge of MS Excel is recommended

It would be great if you also had . . .

• Intermediate Excel knowledge
• Client-orientated mindset
• Analytical Skills & attention to detail
• Time Management & ability to work well under pressure and deliver to agreed timelines.
• An ability to work in a complex and dynamic international environment
• Self-motivation and a strong team ethic
• Initiative and flexibility
• Excellent written & verbal communication skills

What will you be doing in this role?

• Support the billing process, including generating/delivery of invoices on time, resolving billing issues, and ensuring accurate revenue recognition
• Input billing data and upload documents into client systems
• Perform administrative tasks including preparation of documents required for billing
• Ensure all documentation is dealt with effectively, checked for correctness and receipt acknowledged
• Internal handling of complex client requests (manual input tasks)
• Ensure that any report/data request regarding Billing/E-Billing and Reconciliation is provided in a timely manner
• Expert in complexities relating to specific areas of Billing/E-Billing. Automate by implementing reconciliations process on every step to ensure no revenue leakages
• Achieve client satisfaction by timely preparation/submissions of invoices, resolving client billing queries on as is basis
• Maintain best practices in the team
• The ability to comply with all procedures without adding increased risk whilst maintaining a high-quality service
• Provide support on business initiatives to improve quality of service to meet company objectives
• Responsible for the creation and maintenance of process manuals/SOPs
• Handle customer inquiries related to billing and payments
• Continuously improving billing processes, including identifying areas for improvement and implementing process enhancements

About the Team

Our team manages the Billing/E-Billing functions and create/delivery invoices to the Clarivate clients who use Clarivate services/ software. Day-to-day operation involves interacting with internal stakeholders like customer care, sales, software/services operations team, Finance team, TAX team, etc. for effective closure of monthly revenue cycle

Hours of Work

• 40 hours per week. Full time permanent position based in Seoul.
• Work mode- Hybrid (2-3 days per week in the office). Onsite work is required for the first 3 months (5days per week in the office)