Job Responsibilities:

• Acts as first point of contact for assistance via phone, e-mail, chat, or customer service systems.

• Uses customer service skills and product knowledge to resolve cases that are driven by a standard set of variables.

• Escalates more complex or unique issues to senior staff and ensures appropriate communication with customers.

• Gathers information from customers to accurately diagnose and understand issues, documenting detailed support requests.

• Maintains and documents detailed customer interactions. Proactively identifies when a customer is at risk and follows the adequate process by raising it to the relevant internal stakeholders.

Minimum Qualifications:

• Bachelor's degree or equivalent

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.