We are looking for a Team Manager to lead IP Service Operations team based in Belgrade and be responsible for managing teams within the end-to-end Intellectual Property (IP) management lifecycle, ensuring successful and efficient operations and client delivery. This is a fixed-term contract (maternity leave cover - 18 months)

About You – experience, education, skills, and accomplishments

• Minimum 5 years of relevant work experience
• 1+ years of people management experience
• Advanced MS office
• Proficient in English

It would be great if you also had

• Knowledge and experience of Intellectual Property would be an added advantage
• Bachelor’s Degree or equivalent

What will you be doing in this role?

• Administer the day-to-day operational needs by providing management support and direction to assigned team. Demonstrate thorough knowledge of the end-to-end process, as well as the processes of other related departments within IP Operations.

• Take ownership for ensuring your team understands and delivers on any customer specific requirements, deadlines, and priority cases.

• Own the successful delivery of teams’ assigned activities by ensuring timely completion with high-level of quality, monitoring of process KPIs, effective utilization of capacity, manage training needs for the team, and handle complex or escalated client issues.

• Conduct Key Performance Indicators (KPI) and SLA-based periodic performance reviews to identify gaps and initiate improvement actions. Generate team reporting around process KPIs for monthly business reviews, lapse reporting, client risk register, project statuses, and any other reports required to be maintained for process health measurement.

• Ensure all deliverables are timely reported to internal and external stakeholders. Build and maintain strong relationships with stakeholders across the business.

• Perform periodic performance discussions with team, coach and mentor team members, monitor progress of the team, manage escalations from the team members, review targets and performance periodically, and provide feedback including mid-year and end of year performance reviews, managing performance concerns for team members through coaching.

• Lead improvement activities utilizing expertise to guide analysis and generate ideas for solution, to complete activities in a timely manner, and with demonstrable benefits.

• Make recommendations for solutions and efficiency improvements through various initiatives including Quick Wins, projects and automation opportunities (RPA.)

• Prepare teams for internal and external ISO/SOX audits including ensuring awareness, keep process documents updated, and review and mitigate previously reported issues.

About the Team

You will be leading a team of 11 IP Renewals Analysts.

Benefits

• Holidays: 25 days paid leave per annum
• Private Health Insurance
• Paid Lunch
• Yearly Bonus
• Yearly Merit Plan
• My Learning Platform
• Mental Healthcare
• Fit Pass
• Life Insurance
• Accident Insurance
• Company bicycles for rent free of charge

Hours of Work

Regular working hours in CET time zone, with flexibility as per business requirement. This is a fixed-term role.

Only the shortlisted candidates will be contacted.

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At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.