Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labour management, and time & attendance built for the hospitality market and other dynamic scheduling environment.

We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains we work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. We are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.

Visit https://www.unifocus.com for more details.

ABOUT THE JOB:

As an Workforce Performance Consultant, you will be leading the software implementation on the client site and ensure successful implementation of the project.

WHAT WILL YOU DO:

• Gain a clear understanding of customers’ business and requirements to ensure that the chosen modules fit in seamlessly.
• Lead software implementations on client site and ensure success of every project from planning stage to following up after the system is up and running.
• Deliver outstanding training to clients across departments and positions.
• Assume responsibility for all pre-site preparation and post implementation feedback.
• Proactively conduct account reviews with customers on a regular basis to review service needs and usage trends.
• Proactively identify ‘at risk’ customers and red flag to the Account Management team.
• Adhere to processes defined for case logging and project feedback.
• Adhere to internal SLAs for Support and Customer Satisfaction.
• Contribute to Product Improvement and Innovation based on customer feedback collected by you.

WHAT ARE WE LOOKING FOR:

• Possess at least 3+ years’ experience in Hotel Operations (Front Office, Guest Relations/Service Team or Housekeeping) and overall experience of 5 years or more
• Familiarity with hotel software/technology systems.
• Excellent command over written and spoken English.
• Excellent command over written and spoken German / Spanish / Italian.
• Excellent Presentation Skills.
• Excellent Business Communication skills.
• Willing to travel extensively.
• Confident, disciplined and Focused on Customer satisfaction.
• Strong Problem-solving Skills.
• Ability to build relationships and quickly develop trust with executives.
• Aren’t afraid of taking ownership and accountability.

THE UNIFOCUS EXPERIENCE:

Our Culture Statement: Thriving Together, Achieving Greatness.

To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day.

We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry.

In addition to a competitive salary, we offer:

1. Health insurance
2. Paid time off
3. A hybrid environment that promotes a healthy work-life balance
4. Parental leave
5. Professional development assistance
6. Referral program