Customer Success Manager - Clinical Solutions
Interfolio
Sales & Business Development, Customer Service
Mexico
Clinical Solutions is a technology & information solutions business focused on helping doctors, nurses, and other healthcare professionals. Our product portfolio spans market-leading solutions in Clinical Reference, Advanced Clinical Decision Support, Nursing, Patient Engagement, and Precision Medicine to improve professional practice, reduce care variability, engage patients, and optimize care delivery, patient experience, and financial outcomes.
We are seeking a Customer Success Manager with a strong clinical or healthcare-related background who is passionate about supporting healthcare professionals and driving customer adoption, engagement, and long-term success across our Clinical Solutions portfolio.
About the Role
The successful candidate will join the Clinical Solutions team, helping deliver high-quality products and services that support healthcare organizations and clinical users. This role is ideal for candidates with experience in clinical environments, healthcare technology, nursing, clinical education, or healthcare customer-facing roles.
The Customer Success Manager will build strong relationships with healthcare stakeholders, support customer adoption strategies, contribute to renewal efforts, and help customers maximize the value of Elsevier’s Clinical Solutions products.
Responsibilities
- Leverage relationships with key stakeholders within accounts to support renewal efforts.
- Introduce key stakeholders to Account Managers for broader sales and strategic conversations.
- Build and nurture relationships across accounts to strengthen partnerships and customer engagement.
- Participate in regional events to enhance visibility of Elsevier and increase thought leadership presence within the healthcare industry.
- Develop joint plans for strategic customer success and long-term customer value realization.
- Investigate and understand customers’ clinical and operational needs to develop customized success strategies.
- Identify account-specific key metrics to track progress and adjust success plans as needed.
- Support new sales trials with product training, onboarding, and lead-generating activities when needed.
- Provide guidance and support to healthcare professionals using Clinical Solutions products.
- Act as a trusted advisor to clinical and healthcare stakeholders.
Required Qualifications
- Clinical or healthcare-related background required, such as Nursing, Medicine/Physician background, Healthcare Sciences, Clinical Education, Public Health, Biomedical-related fields, or equivalent healthcare experience.
- Experience working with healthcare professionals, hospitals, healthcare systems, or clinical workflows.
- 1–2 years of client-facing experience, ideally in Customer Success, Account Management, Clinical Support, Clinical Applications, Healthcare Technology, or related roles.
- Advanced English proficiency is required.
- Ability to communicate effectively with and influence stakeholders and global teams.
- Strong problem-solving skills and ability to exercise initiative.
- Excellent communication and relationship-building skills.
- Highly organized with the ability to prioritize and manage multiple deadlines.
- Passion for delivering an exceptional customer experience.
- Self-motivated, proactive, and collaborative mindset.
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer numerous wellbeing initiatives, shared parental leave, study assistance, sabbaticals, and flexible hours to help employees meet responsibilities and long-term goals.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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