Supplier Operations Manager

About our Team:-

Platform Operations (Platform Ops) is a fast-growing team within Data Operations, focused on powering the next-generation Research Data Platform built on data mesh principles. Our team enables scalable, high-quality data services that support key Elsevier products such as Scopus, LeapSpace, SciVal, Reaxys, and other leading research solutions used globally. We operate at the intersection of data engineering, platform services, and supplier ecosystem management, ensuring that data products are reliable, governed, and continuously improving.

About the Role:-

The Supplier Operations Management (Data Operations) is responsible for independently managing the operational performance of external suppliers supporting data processing, enrichment, transformation, and quality assurance services. This role ensures suppliers consistently meet agreed SLAs, quality standards, compliance requirements, and capacity expectations across data workflows. The role requires strong analytical capability, structured project management skills, and excellent written and verbal communication skills. The Supplier Operations Manager must be able to translate complex operational data into clear business insights and recommendations for cross-functional stakeholders. A strong understanding of product requirements and customer impact is essential to ensure supplier delivery aligns with evolving business needs.

Responsibilities:-

Supplier Performance Management

• Independently manage and monitor operational performance of assigned suppliers across data workflows (e.g., data ingestion, enrichment, validation, transformation, reporting and quality control).

• Track SLA adherence, turnaround times, quality scores, defect rates, and productivity metrics.

• Lead monthly performance review meetings with suppliers and present insights to internal stakeholders.

• Identify performance gaps and drive corrective and preventive action plans.

• Proactively escalate risks impacting service continuity, data accuracy, or timelines.

• Act as the primary operational point of contact for assigned suppliers.

Data Analytics & Reporting

• Design and maintain Power BI dashboards to track supplier KPIs and operational health.

• Analyze large operational datasets to identify trends, inefficiencies, and optimization opportunities.

• Conduct structured root cause analysis for recurring data quality or delivery issues.

• Prepare and publish structured monthly supplier performance reports with clear executive summaries and actionable insights.

• Support demand forecasting and supplier capacity planning through data-driven analysis.

Governance, Risk & Compliance

• Ensure supplier adherence to contractual obligations, data governance standards, and security policies.

• Monitor compliance with data privacy and information security requirements.

• Maintain structured governance cadence, documentation, and audit readiness.

• Support performance documentation required for commercial reviews and renewals.

Project & Product Alignment

• Support supplier onboarding, transitions, and scope changes.

• Manage defined operational improvement initiatives (automation, standardization, workflow optimization).

• Collaborate closely with internal domain functional teams to understand evolving requirements and ensure supplier outputs align with business and customer expectations.

• Translate business and product requirements into measurable supplier performance metrics.

• Track milestones, risks, dependencies, and stakeholder communications using structured project management approaches.

Continuous Improvement & Automation

• Identify opportunities to automate manual processes within supplier workflows.

• Partner with internal teams to implement system or workflow enhancements.

• Drive productivity improvement and cost-efficiency initiatives.

• Promote a data-driven and customer-focused culture of operational excellence.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, Data Analytics, Engineering, Business, Supply Chain, or related field.

• 5–6 years of experience in operations, data operations, or shared services environment.

• Experience managing external vendors or global suppliers in a matrixed organization preferred.

• Strong exposure to data lifecycle management, data processing environments, or analytics-driven operations.

• MBA or Postgraduate qualification in Operations, Analytics, or Business Management (preferred but not mandatory).

• Experience collaborating with Product and Technology teams is a plus.

Requirements:-

Data & Reporting

• Advanced Excel (Power Query, complex formulas, Pivot Tables)

• Power BI (dashboard development, DAX, data modeling, automated reporting)

• Tableau reporting and dashboard development (good to have)

• Strong data analysis and interpretation capability

• Experience working with large datasets and operational metrics

• Root cause analysis methodologies (5 Whys, Fishbone, etc.)

Project Management

• Experience leading cross-functional operational initiatives

• Understanding of Agile and/or Waterfall methodologies

• Risk, issue, and dependency management

• Experience with MS Project, Jira, Smartsheet, or equivalent tools

• Process mapping tools (Visio, Lucidchart)

Systems & Platforms

• Workflow management platforms

• SharePoint or similar collaboration tools

Core Competencies

• Excellent written and verbal communication skills

• Ability to present complex data insights in a clear, structured, and compelling manner

• Strong stakeholder management and influencing capability

• Product-oriented thinking with strong awareness of customer impact

• Strong analytical and structured problem-solving skills

• Governance-oriented mindset with high attention to detail

• Ability to operate effectively in a global, fast-paced environment

• Proactive and results-driven approach

Preferred Certifications

• PMP / PRINCE2 / Agile certification

• Lean / Six Sigma

• Power BI or Data Analytics certification

Work in a way that works for you

We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for you

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Group Health Insurance Policy (covering self and family)

• Group Life insurance/accident policy

• Generous long-service awards

• New Baby gift

• Subsidised food provided (applies to India- Bangalore/Chennai)

• Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave

• Free Transport provided to and from the office (applies to India-Bangalore/Chennai)

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.









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