Job Description:

Location:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

This role serves as a comprehensive administrative support position responsible for maintaining efficient office operations across multiple locations. The Administrative Assistant will support local office functions including vendor management, event coordination, stakeholder liaison, and customer service operations. This position requires collaboration with various internal teams including HR, Finance, IT, and senior leadership while ensuring seamless day-to-day operations. The role encompasses both front-line customer support responsibilities and backend administrative functions, requiring excellent organizational skills and the ability to manage multiple priorities effectively in a global, multicultural environment.

How will you make an impact:

• Serve as on-site liaison for Global Real Estate, Facilities, Business Resilience, and Security teams
• Act as key contact for insurance renewals and communications (non-people-related matters)
• Coordinate with finance team regarding policy changes and system introductions (Travel & Entertainment, Concur, Ariba)
• Source and manage local vendors for office supplies, cleaning services, and building repairs
• Plan, organize, and execute logistics for community events including meals, outings, and activities
• Assist statutory leaders or Managing Directors with billing payment processes
• Coordinate and oversee on-site guest visits and hospitality duties
• Provide local communication support and translation services from local language to English
• Handle general administration including answering telephone calls and managing domestic/international couriers
• Maintain and order office supplies while liaising with equipment maintenance vendors
• Process monthly supplier bills and invoices through eProcure systems
• Support HR functions including interview logistics, onboarding, and offboarding processes
• Manage office upkeep and cleaning team supervision
• Arrange domestic and international travel and hotel reservations for staff
• Handle inbound customer enquiries with swift routing and first-line support responses
• Conduct daily review and analysis of support tickets and customer data
• Support Knowledge Base maintenance and updates
  

What we look for:

• Certifications in office administration preferred
• Proven experience in administrative role, preferably in corporate environment
• Experience in B2C or employee support roles
• Strong organizational skills with ability to manage multiple tasks and priorities effectively
• Excellent written and verbal communication skills in both local language and English
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with office equipment
• Ability to stay calm under pressure and follow established processes
• Strong team collaboration skills with professional and proactive attitude
• Detail-oriented mindset with commitment to accuracy in all tasks
• Basic financial understanding for billing payments and vendor management
• Flexibility to adapt to changing priorities and requirements
• Professional demeanor and strong interpersonal skills for guest and visitor interactions
• Cultural awareness and sensitivity for working in global, diverse organization
• Knowledge of local vendor landscape and event planning advantageous
• Aptitude for learning in-house company systems
• Ability to perform under standard office conditions with moderate phone and heavy computer use

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range: