Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

The Operations Analyst – Crisis Management plays a critical role within Wiley’s Crisis Management Operations Center (CMOC), supporting the monitoring, assessment, and response to global incidents that may impact colleague safety and business operations.

Working as part of a 24/7 global team, this role is responsible for continuous monitoring of global events, managing incident information, supporting crisis escalation, and maintaining accurate reporting. The role requires strong situational awareness, analytical thinking, and the ability to perform calmly in time-sensitive situations.

How You Will Make an Impact

• Monitor global political, environmental, and security events to identify risks to colleague safety and business operations.
• Serve as a first point of contact for incident reporting and support crisis escalation in line with established protocols.
• Utilize proprietary and open‑source security and intelligence platforms to detect, assess, and respond to potential threats.
• Support coordinated crisis response by communicating timely, accurate information to regional and global crisis stakeholders.
• Conduct threat assessments and contribute to incident analysis, trend identification, and investigative support.
• Prepare clear, structured incident reports and contribute to regular threat and security trend reporting.
• Maintain accurate records, system data, and operational documentation to support audits and continuous improvement.
• Collaborate closely with Global Security, Regional Crisis Managers, Facilities, People teams, and other stakeholders to ensure a coordinated response.

What We’re Looking For

• Minimum 3 years of experience in security operations, crisis management, emergency response, or a related operational environment.
• Strong situational awareness, attention to detail, and analytical judgment.
• Ability to remain calm, disciplined, and effective in high-pressure, time-sensitive situations.
• Comfort working with security monitoring systems such as CCTV, access control, intelligence, or incident management platforms.
• Clear, concise communicator with strong documentation and escalation skills.
• Willingness and ability to work in a 24/7 shift-based environment.
• Bachelor’s degree in security management, emergency management, or a related field preferred.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.

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