Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

The Invoicing Manager plays a critical global role in overseeing invoices for all Partner Solutions services. This position owns invoicing workflows end-to-end, ensuring accuracy, timeliness, and compliance across systems such as SAP, Clarity, Salesforce, and CLM.

You will design and improve invoicing processes, develop best practice contract language, partner closely with Sales, Finance, and Operations teams, and lead change initiatives that enhance efficiency and customer experience. Success in this role is measured by high quality, on- time invoicing, and continuous process improvement

How You Will Make an Impact

• Lead the global invoicing program for Partner Solutions, ensuring invoices are accurate, timely, and compliant
• Own invoicing workflows across multiple systems including SAP, Clarity, JIRA, Looker, Salesforce, and CLM
• Establish and maintain standard operating procedures (SOPs) to ensure data accuracy and quality control
• Develop and manage invoicing language for contract templates, partnering with Sales to accelerate deal closure
• Identify opportunities for process improvement and lead change management initiatives across teams
• Create dashboards and reports to track key operational and financial KPIs
• Support collections efforts by collaborating with Accounting and stakeholders to resolve complex billing issues
• Partner cross functionally to ensure smooth implementation of new invoicing processes and tools

What We’re Looking For

• Bachelor’s degree required
• 3+ years in a financial or commercial role with hands-on invoicing experience
• Strong understanding of accounting principles and global invoicing practices
• Knowledge of research publishing and journal business models is good to have, but not essential
• Advanced skills in Excel (working with large datasets, pivot tables, data validation)
• Experience working with enterprise systems such as SAP, Salesforce, Conga CLM, and Clarity (or comparable tools)
• Excellent written and verbal communication skills, including the ability to present insights to senior stakeholders
• Proven ability to manage multiple priorities, work independently, and lead projects end-to-end
• Strong stakeholder management and problem-solving skills, with a continuous improvement mindset.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.

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