Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

The Associate, Vendor Management supports day‑to‑day vendor operations by handling routine tasks and inquiries, maintaining accurate operational data, and coordinating effectively with vendors and internal teams. This is an entry‑level professional role designed for individuals looking to build foundational experience in vendor operations, process management, and operational support within a structured and collaborative environment. The role operates under defined procedures and receives guidance from senior team members and managers.

Key Responsibilities:

• Handle routine operational queries from vendors and internal vendor operations teams.
• Support daily vendor management activities by following established workflows, processes, and service standards.
• Maintain working knowledge of vendor processes, systems, tools, and operational guidelines.
• Assist in monitoring vendor performance metrics, including SLAs, KPIs, and turnaround times.
• Analyze operational data and reports to identify trends, issues, and improvement opportunities.
• Contribute to process documentation, updates, and continuous improvement initiatives.
• Collaborate with cross‑functional teams to ensure timely and effective vendor support.
• Support clear, consistent communication with vendors and internal stakeholders regarding actions, expectations, policies, workflow changes, and operational updates.
• Escalate issues appropriately in line with defined procedures and guidance.
• Perform structured, routine assignments as part of an entry‑level professional job progression.

Qualifications:

• 1-3 years of experience in vendor operations, production operations, publishing operations, or a related operational support role
• Bachelor’s degree or equivalent combination of education and relevant work experience.
• Basic understanding of vendor workflows, operational processes, SLAs, and KPIs.
• Ability to work with operational systems, tools, and reporting platforms (e.g., Excel, dashboards, internal systems).
• Strong written and verbal communication skills with the ability to interact professionally with vendors and internal stakeholders.
• Attention to detail and ability to manage multiple routine tasks in a structured environment.
• Ability to follow defined processes, use standard procedures, and escalate issues appropriately.
• Willingness to learn, adapt, and develop within a professional job progression framework.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.

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