Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

Associate, The People Service Centre (PSC) role is a great way to learn about HR systems (Workday), data, and processes by supporting the People Organization function within Wiley. The PSC supports our colleagues across a variety of People Org-related services, including responding to customers’ questions and needs, advising on People Organization policies and practices, and executing transactions which support colleagues' needs. Additional responsibilities include administration, regular communication, research, problem-solving, and auditing of system information.

How you will make an impact:

• Hands-on exposure to HR systems (including Workday), data management, and People processes through direct support of Wiley's People Organization function.
• Providing 1st and 2nd Tier HR support to colleagues, stakeholders, and leaders for the APAC region by operating within a structured SLA driven process.
• Effectively reviewing and processing HR service requests and transactions with a high degree of accuracy and adherence to procedures and policies.
• Maintain confidential and up-to-date colleague records and draft a range of HR documents, including employment agreements and letters.
• Assisting in the creation and ongoing maintenance of periodic HR reports to support data-driven decision-making.
• Contributing to automation and process improvement initiatives, supporting efforts to enhance operational efficiency and streamline People Org workflows.

What we look for:

• Proficient in Microsoft Office, Excel, Word, and PowerPoint.
• Exposure in the HR service center is preferable but not essential.
• Knowledge of HRIS is preferred but not essential.
• Strong attention to detail and accuracy.
• Excellent communication skills.
• Ability to work cross-functionally with various departments.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.

When applying, please attach your resume/CV to be considered.

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Job Posting Title:

People Service Center Associate

Location:

Pune, Maharashtra, IND