Job Title

Job Description

The B2C and B2B Educational Sales Advisor processes student enrollment applications from overseas; maintains our student database; generates invoices and monitors invoice accuracy; establishes regular communication with KLG field staff, international partner agencies, and students; provides high-quality customer service to our agents, students and field staff; and completes special projects and requests as needed.

Key Job Responsibilities

• Handle enrolments (bookings) to schools in the U.S., Canada, UK and Ireland.

• Support the B2C and B2B Sales Team based in Brazil to achieve sales target for the market

• Maintain student database

• Provide prompt advice and support to student and agent inquiries mainly related to visa, payment and arrival to our schools.

• Develop excellent relationships with students and our partner agents

• Build strong relationships with colleagues in all schools across different destinations and developing a high level of familiarity with each school's staff and facilities

• Provide efficient, friendly and proactive customer service to students, agent partners and school personnel.

• Continually look for ways to improve service, response times and quality of information

• Take responsibility for own administrative tasks, i.e. filing, running reports, etc.

• Understand/update/brief other staff when necessary on status of agent/country, including credit control and finance issues

• Other duties as assigned

Minimum Qualifications

• Bachelor's Degree or equivalent

• Strong written and verbal communication skills

• Exceptional organizational skills and the ability to solve problems and meet deadlines

• Commitment to excellence in customer service

• Data entry skills with keen attention to detail

• Ability to work independently and as a team

• Fluent in Portuguese and English

• 1-2 years of experience in sales

• Must be legally authorized to work in the United States

Preferred Qualifications

• Prior experience with international education or customer service

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Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors. Additionally, certain positions are bonus or commission eligible.

Kaplan International Languages requires that all new hires have proof of COVID -19 vaccination as a condition of employment. Exemptions for medical or religious reasons are available on case by case basis.