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B2C Customer Service Executive - Brazil

Kaplan

Kaplan

Customer Service
Bogotá, Bogota, Colombia
Posted on Friday, June 7, 2024

Job Title

B2C Customer Service Executive - Brazil

Job Description

The B2C Customer Service Executive processes student enrollment applications from overseas; maintains our student database; generates invoices and monitors invoice accuracy; establishes regular communication with and provides high-quality customer service to students and field staff; and completes special projects and requests as needed.

Key Job Responsibilities

  • Handle enrolments (bookings) to KLG schools in the US, Canada, United Kingdom, Ireland, Germany, France and Switzerland)

  • Support the B2C and B2B Sales Team based in Brazil to achieve sales target for the market

  • Maintain student database and student arrival pipeline

  • Provide prompt advice and support to student inquiries mainly related to visa, payment and arrival to our schools.

  • Develop excellent relationships with students

  • Build strong relationships with colleagues in all schools across different destinations and developing a high level of familiarity with each school's staff and facilities

  • Provide efficient, friendly and proactive customer service to students and school personnel.

  • Continually look for ways to improve service, response times and quality of information

  • Take responsibility for own administrative tasks, i.e. filing, running reports, collecting payments etc.

  • Understand/update/brief the Customer Service Team Manager when necessary on status of students, including arrival, credit control and finance issues

  • Other duties as assigned

Minimum Qualifications

  • Bachelor's Degree or equivalent

  • Strong written and verbal communication skills

  • Exceptional organizational skills and the ability to solve problems and meet deadlines

  • Commitment to excellence in customer service

  • Data entry skills with keen attention to detail

  • Ability to work independently and as a team

  • Fluent in Portuguese and English

  • 1-2 years of experience in customer service

Physical Requirements

  • Sitting

  • Standing

  • Walking

  • Climbing

  • Lifting up to 50+ pounds

  • Pulling

  • Pushing

  • Carrying

  • Grasping

  • Reaching

  • Bending

  • Visual Acuity - Color Determination

  • Speaking

  • Listening

Location

Bogotá, COL

Employee Type

Employee

Job Functional Area

Sales & Customer Services

Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.