Job Title

Job Description

NOTE- This a 10-month position, but with benefits and paid time off during the 10-month period.

About the position

The Student Success Supervisor is someone with exceptional relationship management skills, an unwavering commitment to customer-focused excellence and the ability to lead a team with fairness and inclusivity, whilst demonstrating a commitment to having a diverse, high-performing team. This is an exciting opportunity to be on the ground floor of a first-of-its-kind program in Canada with a prestigious university partner.

The Student Success Supervisor is a key leadership role within the Year One Foundation Program, responsible for designing and delivering a comprehensive student support framework that promotes academic success, personal wellbeing, and engagement. This position ensures that international students receive high-quality, culturally responsive support from pre-arrival through their first year of study. The Supervisor leads strategic planning for student success, oversees student progression monitoring, and manages escalation pathways for wellbeing and academic concerns. They are responsible for collecting and analyzing student feedback, reporting outcomes to sponsors, and developing and facilitating workshops tailored to the needs of international learners.

A critical component of the role is staff leadership: the supervisor manages a team of Student Success Advisors, ensuring effective delivery of orientation, communication, engagement programming, advising, and transition support. This includes staff scheduling, training, coaching, and performance oversight. We welcome applications from those with experience gained from many sectors who can demonstrate their skills and approach are transferrable to Kaplan International Pathways.

Kaplan International Pathways has equity, diversity, and inclusion as core values. We welcome applications from suitable candidates whatever their background, and especially from women and those who identify as Indigenous and minority ethnic who are underrepresented in our workforce at this level.

Main responsibilities

Reporting to the Program Director, you will have responsibility for:

• Oversight of the performance and day-to-day operations of the Program to ensure effective and efficient delivery of all student support and associated services

• Building up and leading the Program’s student success teams, with direct line management responsibility for several staff members as the program enrollment scales up. This may include supervision of student staff and volunteers

• Delivering the highest level of student experience, success, and achievement before student arrive, during their time within and beyond the Program

• Leading development, coordination and delivery of various student support programs, which may include workshops, community events, tutorial sessions, peer support programs

• Enhancing student experience by collecting, reporting and acting on student feedback in the Program

• Ensuring that every student is safe and well throughout their time at the program and given the very best chance of success and progressing to their chosen degree at the University of Alberta

• Continued support for and development of the relationship with University of Alberta, recruitment teams and Foundation Program instructors

• Support for recruitment activities including facilitating visits on campus for agent partners, overseas team members, and other guests as required

• In cooperation with the program director, management of Program operations to ensure targets are met in line with agreed timelines and annual budgets

• In collaboration with YOFP management, liaise with university instructors to obtain necessary information regarding student success, progression, and potential interventions required

• Working closely with KI finance teams to ensure student accounts are in good standing for progression

• Ensuring all data and information is accurate and kept up to date in university-provided systems to support required Program operations and reporting

• Ensuring all quality assurance systems are properly implemented within the Program, complying with Kaplan and University Academic Rules and Regulations and quality assurance systems

• Actively contributing to senior steering for Kaplan International Pathways Canada and participation in specific Kaplan Pathways-wide developments and projects as appropriate

• Representing Kaplan on appropriate committees and boards within Kaplan and externally

• Any other duties as required from time to time by the Director and other senior leaders

What you bring to the Role

To be successful in this role, you will have:

• A university degree in related field is required

• Minimum two years’ experience directly managing a team in a similar setting

• Experience of student success in the education sector, or high levels of customer services in other transferable industries

• 2-3 years of experience supporting international students, student life, and working in a cross-cultural environment.

• 2-3 years of experience providing student-centered advising.

• A demonstrable commitment to equity, diversity and inclusion

• A commitment to student- and/or customer-centered delivery

• Excellent relationship management, organizational, interpersonal and communication skills

• Strong program planning, project management, and workshop facilitation skills

• Excellent teamworking skills, both as a leader and as a member of different teams

• A commitment to, and proven track record of, improving and enhancing performance of teams and operations

• Undergraduate degree or equivalent qualification

• Must be authorized to work in Canada

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Preferred Qualifications

• One or more foreign language ability

• Prior experience with international students

Physical Requirements

• Sitting

• Standing

• Walking

• Climbing

• Lifting up to 50+ pounds

• Pulling

• Pushing

• Carrying

• Grasping

• Reaching

• Bending

• Visual Acuity

• Color Determination

• Speaking

• Listening

Location

Employee Type

Job Functional Area

Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.