Job Title

Job Description

The Role

The role is focused on ensuring the company actively manages its sales ledger by supporting our college at the University of Alberta with student debt management by managing and processing customer invoices, monitoring outstanding accounts, and ensuring timely collection of payments. Managing the flow of information to student sponsors and overseeing credit control processes, including allocating sponsor payments against the student debt ledger. The role will contribute to process improvements and ensuring a strong control environment.

Main responsibilities and functions

Receipting and Refund Processes:

• Oversight of Kaplan staff based in Hong Kong to ensure bank statements are downloaded, student receipts are reflected in Salesforce, and any unknown receipts are queried with the Kaplan Admissions team.

• Ensuring unknown receipts are reflected in Salesforce once resolved by the Admissions team.

• Ownership of transferring student receipts into the finance system.

• End-to-end ownership of the student refund process.

Student Liaison & Management:

• Own and manage the student finance mailbox, ensuring accurate and timely responses to student and sponsor queries relating to fees, invoices, payments, refunds, and outstanding account balances.

• Liaising with the University of Alberta's Billing and Collection Services team to ensure student queries on payments and allocations of tuition fees/other charges are reconciled and resolved in a timely manner, especially in cases where students have paid the incorrect institution in error.

Credit Control & Invoicing:

• Ownership of student invoice creation in Salesforce and the finance system (including ad hoc adjustments, e.g., for repeat fees)

• Agreeing on student payment plans with the Program Director, ensuring that approved payment plans are accurately reflected in the student management system and are monitored accordingly.

• Monitoring accounts receivable aging and contacting debtors by phone, in person, or in writing to collect any outstanding amounts on overdue accounts. Including any receivable balance owed by student sponsors.

• Investigating and clearing old outstanding receivable balances and liaising with internal and external staff to resolve queries that are delaying payment.

• General student ledger maintenance in Salesforce and the finance system as required.

Business/Sponsor Reporting:

• Provide regular debt information updates to various stakeholders within the business.

• Produce statements of account for student sponsors and coordinate all reporting required by sponsors prior to payment.

• Work closely with both the Program Director and sponsors to ensure that sponsors are aware of and will fund any extension of study as required for students taking repeat modules.

Accounting:

• Assist with month-end close activities related to accounts receivable.

• Play a key role in ensuring a strong control environment is maintained.

• Liaising with Kaplan's Student Success team at the University of Alberta to confirm student enrollments and monitoring students' ongoing academic status.

• Calculating bad debt provisions, managing the relevant balance sheet account, and monitoring the appropriateness of bad debt provisions.

• Drafting Partner Share invoices for the University of Alberta on a termly basis.

Other:

• Project work as is required by the business on an ad hoc basis, for example, creating a debt reporting dashboard.

Candidate profile

• Accounting experience to be able to demonstrate comfort with numbers and dealing with foreign currencies, as well as performing balance sheet reconciliations, is required

• Specific credit control experience is desirable

• Excellent, polished communication skills with both financial and non-financial staff.

• Ability to manage challenging conversations well

• Ability to demonstrate organizational intelligence to get things done through formal and informal networks

• Extremely accurate and detail-focussed

• Strong interest in processes and systems

• Strong Excel skills

• Experience with accounting software

• Initiative to identify improvements and drive to deliver change

• Ability to work independently and as part of a team

• Applicants must be able to provide proof of eligibility to work in Canada.

Physical Requirements

• Sitting

• Standing

• Walking

• Climbing

• Lifting up to 50+ pounds

• Pulling

• Pushing

• Carrying

• Grasping

• Reaching

• Bending

• Visual Acuity

• Color Determination

• Speaking

• Listening

The Department/location

Based at the University of Alberta, the role will report to the Finance Manager for Canada Pathways and will work closely with the Program Director, Foundation Program (University of Alberta), as well as with our London Head Office and Hong Kong-based finance teams. The role will be hybrid, with some office-based days and some home-based days.

The Company

Kaplan International Pathways Canada (KIPCL) is a business unit within the Kaplan International organization, which in turn is part of Kaplan Inc., a Graham Holdings Company. We are growing rapidly in Canada, now with two university partners and exciting projects on the horizon. Kaplan International is a global education leader, with offices and partners in more than 60 countries around the world. Our head office is in the UK, and Kaplan International Pathways Canada works very closely with our Australia and New Zealand (ANZ) businesses.

At Kaplan International, we are committed to working in a diverse organization and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief, and marriage and civil partnership.

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Employee Type

Job Functional Area

Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.